Testimonial Star Rating - 1177705
by Jenna Kuznieski - 9/15/2019
Today I worked with Jose and Mike they were amazing, exceptional service so happy with my brand new car. Excellent customer service!
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Testimonial Star Rating - 1167376
by Mylene Manuel - 9/8/2019
The staff here are so friendly! They are very patient and try their best to find everything you’re looking for in a car. Matthew is such a nice salesman and really had me in his best interests. I highly recommend!
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Testimonial Star Rating - 1167377
by Crystal Harvey - 9/8/2019
I highly recommend this dealership and Mario! He was a pleasure to work with and made my car buying experience headache free! He showed me the vehicle I loved and his manager worked with me on the options I really wanted within my budget!
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Testimonial Star Rating - 1166566
by A B - 9/7/2019
I never thought that I would actually be able to leave a 5 star review for a car dealership ?? but HAWK definitely deserves it especially LUKAS RIMAS who worked with us from day one. My husband and I have been searching for a 2019 VW Atlas and Lukas made it happen. We bought a car we wanted, Lukas was very, very helpful, very responsive, not pushy, he made us feel very very comfortable. It took us basically two hours to finalize the deal, it was a pleasure to deal with him. If you decide to buy a VW, we definitely recommend HAWK. Lukas you rock!!??
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Testimonial Star Rating - 1165136
by Alan Klein - 9/6/2019
Jose helped is through the entire process of purchasing our car. He always made sure we were taken care of and Jose as well as the rest of the dealership really strives to make sure the customer is happy and satisfied.
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Testimonial Star Rating - 1165137
by Martin Martinelli - 9/6/2019
Good Deals !
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Testimonial Star Rating - 1164251
by Nathan Edwards - 9/4/2019
Quick and simple. Great car buying experience from Lukas and Jose.
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Testimonial Star Rating - 1163232
by Ryan Shea - 9/3/2019
I recently purchased my 2019 Jetta S from Hawk VW in Joliet, I have nothing but positive things to say about the staff and facility. Isaac Stiegler was very welcoming and courteous when I first arrived to the site. He is more than willing to work with you and is a real genuine guy. Mike in the finance department was also very kind and efficient. Big thanks to everyone there!
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Testimonial Star Rating - 1159768
by Jeffrey Stasieluk - 8/31/2019
We worked with Isaac at Hawk and it was an incredible experience. Isaac worked hard to find the SUV we were looking for and helped answer all and any questions we had. He even was conscientious of our 22 month old daughter who was getting a little antsy sitting in the dealership and gave her a snack. Mike in Finance was very easy going and knowledgeable and a great help to get the financing together. We are extremely happy with our new vehicle and glad we decided to go with Hawk. We will be referring our friends and return as customers. Thanks again Hawk team! Stasieluk Family
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Testimonial Star Rating - 1159769
by Chuck Osborn - 8/31/2019
Had our 2016 VW Jetta in for 20K service everything was great and the vehicle was washed and vacuumed out when we picked it up. Great service guys keep it up
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Testimonial Star Rating - 1157777
by Joshua Moore - 8/30/2019
Mike Gonzales was a great salesman who helped me out a ton on purchasing a 2019 Jetta. The process was very straightforward, thanks again Mike!
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Testimonial Star Rating - 1156545
by jim thornton - 8/29/2019
Excellent service
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Testimonial Star Rating - 1155161
by Jocelyn Martinez - 8/27/2019
Mike G is the best!!
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Testimonial Star Rating - 1154015
by Mike Lutz - 8/26/2019
What a great experience I had at Hawk V. in Joliet! They were helpful and careful to make sure they took care of our needs, from the vehicle to financing Jose and Mike did a great job accommodating our needs and concerns. If shopping for a vehicle I would make sure to include Hawk when doing so.
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Testimonial Star Rating - 1155160
by Warren Rahn - 8/26/2019
Nicole kept us informed throughout the entire process of an oil change and tire rotation.
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Testimonial Star Rating - 1152766
by Caitlin Foran - 8/25/2019
Mike was extremely patient and helpful when getting my new Jetta! 10/10 recommend
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Testimonial Star Rating - 1151890
by Riley Pierce - 8/24/2019
Lukas a Hawk VW is super amazing. Super helpful in having me buy one of my dream cars. Able to take pictures and give me piece of mind before coming to pick up the car and drive it home. Thanks Hawk VW.
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Testimonial Star Rating - 1150977
by Lizzie Wozniak - 8/23/2019
Mike Gonzalez took great care of me tonight getting everything ready to go for my new vehicle. I also appreciate the time and effort Sam had put in for us to making this all possible!
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Testimonial Star Rating - 1149185
by Jerry Patterson - 8/21/2019
Mike G. was awesome!! Took care of all my. needs!!
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Testimonial Star Rating - 1149186
by eva diams - 8/21/2019
Great service, highly recommend!
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Testimonial Star Rating - 1147924
by Sam Christianson - 8/20/2019
Very good experience! Willing to negotiate pricing and work with your budget. I felt appreciated the whole time I was there! Rafik was great, really tried his best to help me with my budget and get me into a brand new car!
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Testimonial Star Rating - 1142975
by Jackie Locasto - 8/17/2019
Mario was awesome while helping me buy my car. He took care of us and made sure we were well attended to the entire time there! The whole staff is very nice too, especially Mike he was very informative and welcoming while helping finalize the deal!
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Testimonial Star Rating - 1142976
by Kerry Thome - 8/17/2019
Our household has now purchased/leased 5 vehicles from this dealership. We keep going back for one reason - great customer service! We are always treated with respect in all aspects of the process and have never had any issues with our vehicles. We will continue going back for all our VW needs.
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Testimonial Star Rating - 1141106
by Dave Holesinger - 8/15/2019
Great buying experience at Hawk VW. Worked with Jose Guzman and the team at Hawk to buy a new VW Atlas. Did most of the buying over email and a phone call or two. No hassle or haggling as their up front pricing was more than competitive. A fair price for my trade-in, and an easy finance experience with Michael. If you want the same experience. Start with Jose and he will quarterback it for you. Thanks Hawk team!!
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Testimonial Star Rating - 1141852
by Beth F. - 8/15/2019
Members of the service department are so friendly, and knowledgeable. I always feel secure when I drive away after any maintenance appointment.
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Testimonial Star Rating - 1133600
by Ronny K - 8/12/2019
Had a great experience with this dealership. I would specifically like to mention Jose (salesman) did an awesome job to answer all the question that i had i can say this with confidence that no one could beat their price. They really care for your needs. Thanks
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Testimonial Star Rating - 1132758
by Shannon R. - 8/10/2019
Can't express enough our appreciation for the fantastic service we received here at Hawk VW! My husband and I had been working with the sales manager Sherry for 2 weeks and she never gave up on us. Our goal was to ensure we could get what we wanted at the price we could afford. Needless to say, Sherry and a new salesman, Refik not only got us the car with everything we wanted but at a great price too! They were both very professional and patient throughout the whole process and made it hard to walk away. They have earned me, my family and friends, business going forward. We highly recommend Hawk as your VW dealership. Andre R.
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Testimonial Star Rating - 1132401
by Amaya Silvar - 8/10/2019
mario helped me out with my first car, and it couldn’t have been a better experience!!! huge shoutout to mario, highly recommend going to him for help!
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Testimonial Star Rating - 1131138
by matt wojnicz - 8/9/2019
My wife and I had a great experience at Hawk Volkswagen of Joliet! Jose and Nick were amazing! They didn’t put any pressure on us but listened to exactly what we wanted and they made it happen!
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Testimonial Star Rating - 1126940
by Nadeem Hamid - 8/7/2019
Sam and Lucas assisted in purchase and did a great job. Provided the best price and service since this was an internet purchase with deposit. Recommend reaching out to them.
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Testimonial Star Rating - 1125617
by Vanessa Medina - 8/5/2019
Service was fantastic like always! Everyone is so helpful and friendly. Great team of staff.
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Testimonial Star Rating - 1122354
by Stacey Cottle - 8/3/2019
Had the best experience today at Hawk Volkswagen of Joliet! Isaac Stiegler was the most informative and helpful car salesman I have ever worked with! Straight forward with no BS! Was in and out of there so quickly, I could not be more impressed! Go see Isaac, you won’t be disappointed!
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Testimonial Star Rating - 1122357
by Ryan Rickels - 8/3/2019
Jose was awesome and made our new car buying experience great.
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Testimonial Star Rating - 1122359
by Robert Ryan - 8/3/2019
This is an exceptional dealership.
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Testimonial Star Rating - 1122358
by Tony Filippelli - 8/3/2019
Isaac is a rockstar, the guy does his job with integrity and grace... a serious asset to the Hawk family.
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Testimonial Star Rating - 1122355
by Cheryl Huff - 8/3/2019
Both of my sons bought cars from Isaac Steigler. He is the best salesman! He is fair and honest. I would highly recommend anyone looking for a car to go see him.
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Testimonial Star Rating - 1122356
by Madalynn Warren - 8/3/2019
Went here the other day with A LOT of questions and had the pleasure of working with Isaac Stiegler. He was very well informed and did not make me feel pressured to buy at all. Will be going back to make my purchase with him! I wish all salesman were like this! Thanks again!
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Testimonial Star Rating - 1116734
by Alex Hernandez - 7/26/2019
Awesome place! My car salesmen, Mario, was awesome and helped me out a lot
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Testimonial Star Rating - 1116732
by Celeste Rupsis - 7/26/2019
The service department at Hawk is outstanding. Tony usually takes care of us and he goes the extra mile to make sure our car is running perfectly. He listens to our concerns, and is very thorough when explaining things. He always takes the time to be sure we are happy with the results. The techs who work on the car obviously know their craft.
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Testimonial Star Rating - 1116733
by Matthew Yimet - 7/25/2019
It was a pleasant experience working with Mario to buy my new car. He was knowledgeable in the car I wanted and helped me get what I wanted. I highly recommend Hawk VW!
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Testimonial Star Rating - 1116735
by Iggy Dispatch - 7/24/2019
HAD GOOD EXPERIENCE WITH SALESMAN TED
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Testimonial Star Rating - 1109352
by Martin Lipton - 7/21/2019
We bought a VW Tiguan today and Isaac Stiegler was awesome! He made the process extremely easy and my wife and I felt zero pressure on buying a car. I would highly recommend Isaac to my friends and family, as well as the entire hawk team. Thank you again for all that you do!
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Testimonial Star Rating - 1109350
by Kaden Cook - 7/21/2019
Great experience purchasing our 2019 Atlas. Our salesman Jose was very knowledgeable and patient with all our questions. Was able to actually take the car home for 2 days which was great so we were able to look over the car and see everything. Would highly recommend Hawk VW for anyone looking for a new car!!!
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Testimonial Star Rating - 1109351
by Katie Handzus - 7/20/2019
Jose helped us through our car buying experience, he was very helpful and made sure we got everything we wanted!
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Testimonial Star Rating - 1105394
by Danielle Gubelman - 7/18/2019
I'm SO happy with my experience at Hawk VW. A special shoutout to Isaac, as he was super helpful finding me my new car and answered all of my questions!
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Testimonial Star Rating - 1103411
by Alyssa neal - 7/17/2019
10/10 recommendation! I’ve been looking for a new car for the past few weeks from other dealerships and I’m so happy I came into this Volkswagen. Mario was very helpful and had answers to all of my questions plus more. He helped me find the perfect car for my budget. I love my VW Tiguan. If you’re looking for a new car, head over here and ask for Mario. I promise you won’t be disappointed and other dealerships cannot compare.
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Testimonial Star Rating - 1107248
by Patrick S. - 7/17/2019
I bought a new car from Hawk (Jose was my salesman!) and noticed a couple issues with the vehicle and i called the service department and i spoke with Nicole she was great at the bat through my whole service appointment. Hawk VW is a solid A+ dealership from the sales side working with Jose and the service side working with Nicole. This is the Dealership to go too !!!!
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Testimonial Star Rating - 1103412
by Matthew Parks - 7/16/2019
I had a great experience with the advisor Nikki
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Testimonial Star Rating - 1095772
by Martha Esparza - 7/9/2019
Jose was amazing! I went in not knowing what to expect and he gave me more than what I had expected. He was so polite and such a gentleman. He did his absolute best in trying to get me a deal that was right for me; i’m in love with my jetta. If you’re looking for someone who is truthful and helpful I would definitely recommend him as your salesman! (:
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Testimonial Star Rating - 1094545
by Katie G. - 7/7/2019
I had an excellent experience buying my car here years ago and it doesn't stop there. Every time I get my car serviced I feel well taken care of. Tony is always my service advisor and everything is always thoroughly explained. I'll always go to Hawk VW!
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Testimonial Star Rating - 1092968
by Christin R. - 7/4/2019
They were the third dealer we visited with interest in a specific model (GTI) and the only one that seemed interested in making a deal. Satisfied with the experience.
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Testimonial Star Rating - 1091394
by Kyle Kilgore - 7/3/2019
Service department was very efficient, even with the amount of people in the morning. The coffee, WiFi, and TV made it a welcoming experience.
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Testimonial Star Rating - 1091393
by Scott Browne - 7/3/2019
Lukas was very friendly and helpfuland I had a great car buying experience. I took two of my daughters up there and they both were given beach balls by the staff. I’m sorry I can’t remember her name but the woman that handled all of the paperwork was also extremely friendly and really sweet to my younger daughter. We will be back!
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Testimonial Star Rating - 1091392
by Patrick Shampine - 7/2/2019
Jose and all the finance staff got me into the vehicle of my dreams and the buying process went smoothly without any hiccups. Jose was very nice and understanding and helped me through my options on leasing and buying all without pressuring me to actually buy the vehicle that same day unlike every other dealership! The overall experience was fantastic and they are very professional.
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Testimonial Star Rating - 1082274
by Shawn Watkins-Mcginnis - 6/30/2019
Awesome experience
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Testimonial Star Rating - 1082273
by ExquisiteNae - 6/30/2019
Jose is the best. He made everything smooth sailing! I highly recommend him!
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Testimonial Star Rating - 1089928
by Charles Reiter - 6/28/2019
Had the BEST dealership experience ever. Tony Tiedt was my advisor he was the best! Brought my GTI in for the intake runner failure, he set me up with a new Jetta to drive while my GTI was getting fixed. Called me along the way to keep me in the loop with how soon it would be done, it was finished earlier than anticipated! Everything was seamless pulled up, dropped off car, came back and drove off with a happy running car.
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Testimonial Star Rating - 1080831
by Dean Reiner - 6/26/2019
Nikki at the service department was great, very helpful, nice, and courteous. Highly recommend dealing with her when getting service. Thanks
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Testimonial Star Rating - 1075502
by stefanie gruber A - 6/24/2019
I bought the VW Atlas from Isaac and he was great!! He was very helpful and took the time to show me how everything works on the car! I highly recommend seeing Isaac at Hawks if you’re in need of a new car!
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Testimonial Star Rating - 1074760
by Christine Kelly - 6/23/2019
Mario G. was great to work with! Excellent care from beginning to end. We had our children with us and he made them feel extra special with cookies and a gift! So excited to drive my new 2019 VW Atlas!
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Testimonial Star Rating - 1075501
by Nancy Moline - 6/23/2019
My husband recently bought a Volkswagen Tiguan. The salesman Isaac was helpful, courteous and informed. He made the car buying experience pleasant. He was not pushy like some salesman can be and willing to meet our expectations. I highly recommend this dealership.
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Testimonial Star Rating - 1073989
by Marvin Wayne Brunson - 6/22/2019
Appreciate help at beginning.
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Testimonial Star Rating - 1073988
by kristen dahl - 6/22/2019
Had a great experience at this dealership! Mario was super helpful, knowledgeable and patient! Was crunched to buy a car due to an accident and went to many dealerships in just a few days and returned to VW Joliet because of Mario. He even came in on his day off to help me, which I was so thankful for! He was great and I highly recommend Mario! The financial ladies were very sweet also!
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Testimonial Star Rating - 1074319
by Jared T. - 6/22/2019
Mario was great. A professional young man that is definitely going places in the sales industry
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Testimonial Star Rating - 1069662
by Darren Zic - 6/18/2019
Leased two cars and my experience was great. Very helpful staff. Especially Sherry and GM Damian, great people to deal with. Plan on leasing again with them in three years.
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Testimonial Star Rating - 1069663
by Jason Kiolbasa - 6/18/2019
Jose and Damian were great to work with and made me feel very comfortable. I did not feel pressured at all and they followed through with every promise! I would highly recommend Hawk VW of Joliet!!!
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Testimonial Star Rating - 1069664
by tracey gonzalez - 6/18/2019
I came to VW to purchase a Jetta my salesperson was Jose Guzman and was completely helpful and answered all of our questions. It was the fastest experience on buying a car I have ever received. I highly recommend Hawk Volkswagen .
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Testimonial Star Rating - 1070905
by John burnadein - 6/18/2019
Nick is a great person to talk to if you have any questions
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Testimonial Star Rating - 1066987
by Michelle J. - 6/17/2019
We arrived not planning on buying and I really wanted to just look without a salesman following us around, We were pleasantly greeted by Jose Guzman and after letting him know we were just looking he kindly told us to let him know if we needed anything or had any questions, Sometimes your just not in the mood for chatting and it was great not having any kind of high pressure salesman hanging around. Jose gave us our space and we loved that! After looking I fell in love with the Atlas, and actually left that day with it. Every part of the purchase was pleasant and I was happy to learn it was actually made in the USA! From Jose to Roxanne(finance manger) it was an A+ experience. I would recommend Jose Guzman and Hawk Volkswagon of Joliet to everyone! Thank you!!!!
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Testimonial Star Rating - 1065214
by tiffany votta - 6/16/2019
Jose Guzman, thank you for helping us through our 1st VW experience!. Under our circumstances and our unexpected trip to search for a new vehicle, because of an auto accident, I'm happy we decided to check out what VW had to offer. From the second we drove on the lot, and met you, you eased our stress. Answered all of our new questions, explained VW to us. You educated us but we want you to know that we walked in thinking it would be a business deal, but we left knowing that we would become part of you HawkVW family. We now look forward to having a lasting relationship with you & your dealership. Thank you isn't enough for how how you've made us feel. Thank you for being you! We are now proud to have the 1st VW in our family, and glad we have you also to now call a friend! ?
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Testimonial Star Rating - 1065215
by Nancy Theodour - 6/16/2019
It was the best car buying experience ever.
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Testimonial Star Rating - 1064426
by Donna Brooks - 6/14/2019
Nick was a wonderful sales man, I came in to test drive and left feeling so knowledgeable about my choices.
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Testimonial Star Rating - 1062091
by Deanna Davis - 6/13/2019
Great place to buy a car Mario and Nick were awesome. They helped me pick out the perfect Volkswagen that fits me. I will definitely recommend going to them when you are looking for your next car
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Testimonial Star Rating - 1062092
by APRIL RODRIGUEZ - 6/12/2019
Thank you Jose for helping me get the Tiguan that I wanted. Great customer service! And helping me work out a payment that was in my budget.
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Testimonial Star Rating - 1060692
by Ariana Hernandez - 6/11/2019
Had a great experience at this dealer. Had so much help from Mario! Greeted us outside and right away said he was ready to help with everything, answered all questions we had and was very patient with us looking around. Did everything he could to make sure we left with a car we loved ! Thank you so much Mario!!! It was a good birthday at VW!
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Testimonial Star Rating - 1058969
by David Gutierrez - 6/9/2019
Mario is a great salesman, his energy and enthusiasm is a great reason why I come and look at cars there.
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Testimonial Star Rating - 1058119
by John-Michael Brooks - 6/8/2019
Great place, great atmosphere and nick was very helpful can’t wait for my next appointment
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Testimonial Star Rating - 1058120
by Mike Schlamadinger - 6/8/2019
A great place, very helpful and happy to help their customers.
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Testimonial Star Rating - 1094046
by Abraham Padilla - 6/7/2019
I had a great experience and service buying my new 2016 Jetta Sport at your dealer. Ryan Hansen, Patrick and April, along with the finance team, were very friendly since my first inquiry. Last year I didn't have such a good experience at another dealer but you definitively re-vindicated your brand as my favorite auto maker.
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Testimonial Star Rating - 1056012
by Ashley Brooks - 6/6/2019
Bought my first car here! Nick helped me out so much. Actually took the time to ask about what I was looking for and respected my budget. There is a negative connotation about buying cars and I felt very confident on my purchase with his help! I have told everyone that I know to go here if they are looking for a good deal and a super helpful salesman! Whole process took 2 hours. Thanks again, Nick!!
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Testimonial Star Rating - 1056013
by Diego Mendoza - 6/6/2019
Mario is a great salesman! He’s very good at his job good work excellent people here!!!
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Testimonial Star Rating - 1054736
by Mona *4 - 6/5/2019
If you want honesty & people with integrity this is the place for you. I was treated so kind, I cried. The best experience of purchasing a car in 25 years!!! Seriously!!! Ask for Mario and hug Sherry before you drive off with your new car.
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Testimonial Star Rating - 1053737
by Samantha Daize - 6/4/2019
Great place. Awesome atmosphere. Nick Brooks was extremely informative and welcoming.
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Testimonial Star Rating - 1051927
by mike grabowski - 6/2/2019
I went into Hawk VW looking for a used car and had Shawn as my salesman. Not only did he help me find a car but he also took the time to really help me understand what exactly I was paying for. I highly recommend this dealership and make sure to ask for Shawn
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Testimonial Star Rating - 1051247
by Jessica Kowalczyk - 6/1/2019
I went to Hawk Volkswagen for my first car buying experience. I went to three different Volkswagen dealers but found Joliet Hawk Volkswagen to be the smoothest and most efficient. Alex helped me find a car that fit my needs and worked with me to get me to a price I was comfortable with. I would recommend Joliet Hawk Volkswagen to someone that is looking for a quick, simple and friendly buying experience.
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Testimonial Star Rating - 1051251
by chuck osborn - 6/1/2019
We purchased a new 2019 atlas. Took a lot of Isaac Stiegler time in making the decision and isaac was very patient with us through the whole process. Want to thank everyone we dealt with and say if you want a new VW visit Hawk VW and ask for Isaac Stiegler.
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Testimonial Star Rating - 1051249
by Sarah Greenberg - 6/1/2019
Working with Jose made the car buying process smooth and enjoyable. He was prompt to respond to questions and answered all of them thoroughly.
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Testimonial Star Rating - 1051928
by Michael Stamm - 6/1/2019
Lukas was awesome
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Testimonial Star Rating - 1051250
by Nancy VanMerkesteyn - 6/1/2019
We had a pleasant day at Hawk VW we purchased a 2017 Jeep renegade our Sales Person was Shawn Benash and very pleasant person ???????? He answered all are questions ?? We will tell friends and family to check out Hawk VW Joliet when looking for a Great Vehicle ?? ????????
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Testimonial Star Rating - 1050590
by Jackie Locasto - 5/31/2019
I had a excellent experience and was helped by Mario Guevara, he was very informative and helpful throughout my time there. Even though I did not buy a car this time I know when I’m ready I’ll definitely go to Mario to help me with it all!
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Testimonial Star Rating - 1050589
by Kimmie Thatch - 5/31/2019
I recently stopped by Hawk Volkswagen to see the Atlas. Alex was excellent with assisting me with all of my questions. Alex has been very instrumental in my decision to choose the Atlas. Thanks Alex! Great job!
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Testimonial Star Rating - 1050592
by Pete Lazuli - 5/31/2019
Talked to sales person Nick on the phone. He went above and beyond and i definitely plan to buy from here.
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Testimonial Star Rating - 1050588
by edithh - 5/31/2019
My experience was wonderful! I came in only to look at my options and came out with a new car. Everyone was super friendly. Mario Guevara was very helpful and patient with me. Answered all the questions I had. I would definitely recommend others to come talk with Mario!
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Testimonial Star Rating - 1050591
by Tim Szczechula - 5/31/2019
Jose guzman was a wonderful salesman helped me out with everything. Defitnely going to recommend a friend
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Testimonial Star Rating - 1051248
by Jasmine McNabb - 5/31/2019
I just purchased an Atlas SE with tech 2019 and Jose made the process as smooth as can be! I searched high and low and he found me the perfect vehicle! He’s so great I traveled 30 miles from home just to purchase from him! #TeamJose!! Would definitely do it all over again.
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Testimonial Star Rating - 1047533
by Adriana Guzman - 5/30/2019
Jose helped me out when I was looking at cars and he was very professional, friendly, and respectful. He explained everything to be perfectly! Great costumer service.
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Testimonial Star Rating - 1047534
by Daniel Del Real - 5/30/2019
Mario and jose helped me very much and they gave me very good different options very understanding and very clear even let me test drive the vehicle i aas looking for
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Testimonial Star Rating - 1046379
by Ariel Barrios - 5/29/2019
I wasn’t planning on buying a car but as soon as Mario Guevara approached me he gave me all the information I asked for, walked me through everything, and helped me out so much. Everyone was friendly and patient and he was not complaining that he stayed an extra 45 minutes after closing just for me! Truly will be doing business again in the future. Thank you for my 2016 VW Jetta TSI
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Testimonial Star Rating - 1044941
by Deanna Elliott - 5/28/2019
I was so pleased with the service, Sean the sales guy did everything above and beyond to make sure I was able to have the car I wanted. Great price! Great trade! Great place!
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Testimonial Star Rating - 1044942
by Calvin Halliman - 5/28/2019
Always gets my service done in a respectable amount of time. Very helpful group of professionals.
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Testimonial Star Rating - 1044940
by brianna benash - 5/28/2019
LOVE THIS PLACE! the staff is so incredible and knowledgable. If you want a real good deal check them out. Ask for Shawn he helped me out after going to different spots I finally found something I really liked.
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Testimonial Star Rating - 1044943
by Mayra Guzman - 5/28/2019
Bought an Atlas and was helped by Jose through out the process! Helped with every question I had and made the process a breeze! Ask for Jose !
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Testimonial Star Rating - 1043336
by Adrian Orea - 5/26/2019
Alex and Jose were amazing! I love coming here, very friendly!
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Testimonial Star Rating - 1043335
by Paolo Suarez - 5/26/2019
I came in looking to “just look”. After meeting with Shawn Benash, i came quick to realize the confort and experience i felt dealing with him. He explained all the features on my new Jetta and I immediately fell in love. Gave me a great deal, and felt comfortable throughout the whole process. Thanks Shawn! I will be back for more and will refer you to my family and friends! Thumbs up!
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Testimonial Star Rating - 1043337
by Joseph Alleruzzo - 5/26/2019
I was helped by a young man named Shawn. Very helpful as well as knowledgeable. Thanks Shawn !
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Testimonial Star Rating - 1043334
by Tracey Ibarra - 5/26/2019
Loved it here! Staff was amazing and Isaac is a great salesman! Would definitely recommend to anyone looking to purchase a car!
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Testimonial Star Rating - 1042703
by N. M. - 5/25/2019
Hawk VW is my dealership and service center of choice for our VW vehicles. I did purchase a new vehicle at Hawk VW, the sales process was handled without pressure and no stress. I recommend Hawk VW if you are looking for a new Volkswagen. The service Department is excellent from my experience.
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Testimonial Star Rating - 1042702
by Kassandra Medina - 5/25/2019
Unfortunately I had to take my 2019 Jetta into the dealer for some warranty work on the lane assist camera. While there, Tony Tiedt in service kept me informed the entire time. Hawk Volkswagen of Joliet is a place you can trust!
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Testimonial Star Rating - 1041454
by Trebskatin - 5/24/2019
Isaac is really nice guy , may be the best there
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Testimonial Star Rating - 1040726
by glenn arcillas - 5/23/2019
The following sales and finance personnel are Sam Vogt (sales mgr),Isaac Stiegler,Mike Schlamadinger were the most professional and non pressure people I ever had the chance of buying a car from. This was the absolute best car dealership hawk vw joliet I had to do business with. I would strongly recommend this dealership and sales people to all. I can't thank you enough for such a wonderful great experience!!!
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Testimonial Star Rating - 1038025
by Jim Maniates - 5/21/2019
My wife and I were shopping for a vehicle for our 17yr old daughter. We stopped by Hawk VW and let me tell you how nice the staff is. Isaac was a pleasure to deal with. He showed us a few Jetta's and explained to us how the leasing process works. They got us the payment we were looking for and our daughter is extremely happy. The process went so smoothly I ended up trading in my Jeep Patriot and purchasing a new Tiguan. I highly recommend you visit this dealership if you are looking for a new or used vehicle. Make sure you ask for Isaac.
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Testimonial Star Rating - 1038026
by Linda Hamer - 5/21/2019
Alex was great no hassle and informative I highly recommend this dealership
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Testimonial Star Rating - 1038024
by Jessica Benzing - 5/20/2019
I went to Hawk VW to check out a Jetta for my son, but we weren’t really sure which one we wanted. My salesman, Isaac Stiegler, met us at the door and was a perfect gentleman through the entire process. He helped us narrow down our choices after asking a series of direct and pertinent questions, then led us through the entire process as if we were his own family. I’ve never had a better experience buying a car! We will be back!
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Testimonial Star Rating - 1035608
by Mick Huck - 5/18/2019
I got my groove back. Mario and Jose were the best. Back in the VW family. Thanks guys.
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Testimonial Star Rating - 1035606
by julia king - 5/18/2019
Isaac was great! I came in looking for a new car, he answered all of my questions and was nothing but patient with me through the process. I’m looking to trade and had so many questions since I’ve never been through that process yet. He was very knowledgeable, broke it all down for me and very kind during the process! If you want or need a new car, go to Hawk VW and ask for Isaac!
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Testimonial Star Rating - 1035607
by Kelly Scheffert - 5/18/2019
We worked with Jose and Lukas and we can't say enough good things about them and the whole process in general! Very professional, no hassles and the exact car we wanted. Definitely recommend and will be back!
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Testimonial Star Rating - 1057415
by Bryan B - 5/17/2019
Our family just bought a 2019 Volkswagen Atlas with the help from Jose Guzman and Sam Vogt. They were both great, and couldn't ask for better service. They explained what the car had to offer and broke down prices to make everything right for us. I would highly recommend this dealership and these 2 sale associates.
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Testimonial Star Rating - 1034873
by Michael Kurasz - 5/17/2019
I purchased my first car from Hawk Volkswagen and love it. I have spent the last month in and out of dealerships and Hawk Volkswagen was by far the best. Lucas and all the staff were extremely helpful and easy to work with. I highly recommended. Great staff, Great Price, and Great Experience.
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Testimonial Star Rating - 1034874
by Janine Harder - 5/17/2019
Car shopping for a used car this time. Issac was helpful and personable. This was our second car from Hawk VW and it was a seamless transaction. Definitely recommend shopping there for your next vehicle. General manager Damian was a pleasure to work with also.
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Testimonial Star Rating - 1034014
by Allen Rooker - 5/16/2019
One of the easiest car buying experiences I've ever had! My wife, who hates buying cars would even agree! Also - great service.
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Testimonial Star Rating - 1031944
by Tricia Kudla - 5/14/2019
We purchased an SUV with Jose and he was awesome. He was very friendly and courteous through the whole transaction. I would purchase another vehicle from him and would recommend him.
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Testimonial Star Rating - 1031028
by Amanda Runnion - 5/13/2019
Always friendly and helpful.
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Testimonial Star Rating - 1029420
by Angelica Vargas - 5/12/2019
Recently purchased a vehicle from Hawk Volkswagen, my experience was great, Isaac and his manager were very helpful and made my purchase a good experience!
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Testimonial Star Rating - 1028776
by Rebecca Wejman - 5/11/2019
This was my first time at Hawk VW although my fifth dealership in my search for a new suv. From my initial phone call with Sam the sales manager, to learning about the Tiguan with my sales person Basam to working with Mike in finance, the whole process was relaxed and no pressure. It truly was a fact finding experience with a very knowledgeable team. Basam treated us with respect and was very patient in learning about my needs. He gave us what felt like extra attention. We were also able to bring a Tiguan home to test drive for 24 hours! I found the Tiguan far superior to the CRV, Tucson, RAV4 and Escape. It fit all my criteria as Hawk VW had a vast selection in stock to choose from. All in all I highly recommend Hawk Volkswagen!
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Testimonial Star Rating - 1028775
by Betsy Hanzelin - 5/11/2019
So excited to get my last Beetle! Jose Guzman was so helpful all in his communication and follow up this week, and made things so easy today as we traded in my previous Beetle and bought the new one.
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Testimonial Star Rating - 1028281
by Amy W. - 5/10/2019
My first experience with Hawk and VW. I had an amazing experience from my original phone call inquiry with Sam the sales manager, to Basam, the ultimate salesperson, to Mike in financing, which was so thorough. I did not realize how superior the VW Tiguan was until I shopped five other dealerships then ended up at Hawk VW. The salesforce was not only knowledgeable but really listened patiently to my needs. Basam with a pleasure to work with as he presented the facts with no pressure. It was great to finally be able to relax at a dealership! He truly had my best interests at heart as he tried talking me out of a higher line of Tiguan that he didn't feel I needed. LOL I ultimately bought the higher line. Basically, if you're car shopping, give Hawk VW a try. I guarantee you won't be disappointed!
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Testimonial Star Rating - 1028282
by Miguel V. - 5/9/2019
It was a amazing thing of going to hawk Volkswagen and soon as I step inside there was this man name Andrew freeman that attend me so well he help me a lot and well he actually show me a lot of a great car he help me get and well if you ever go to this dealer there are great people there that will help you out and thanks a lot Andrew freeman for what you did for me.
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Testimonial Star Rating - 1025660
by Mark Giese - 5/8/2019
Hawk Volkswagen service department is professional and are excellent communicating the service work performed on My vehicle. Tony my service advisor was informative and explained recommended services.
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Testimonial Star Rating - 1022957
by Elle Lucasey - 5/4/2019
Jose Guzman was a dream to work with, we traveled from Central Illinois just for him. He took the time to answer my husband's 9,703 questions and was very patient. They were one of three dealerships we were potentially going to lease from and the only one willing to make sure WE were getting the deal. Highly recommend.
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Testimonial Star Rating - 1022246
by Kori Schmidt - 5/4/2019
I was able to set up this appointment all on line. The recalls were linked to my car and I was able to click on what i wanted completed. At the dealer, I was able to add on a tire rotation and a paint pen with my exact match. I told them I needed to be out by 1pm otherwise I would need transport. They told me how long it should take and promised completion by 12:30. Car was done at 12:15. Very professional.
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Testimonial Star Rating - 1023106
by P F. - 5/4/2019
Great service as usual from Tony and the Hawk team on my 2016 GTI.
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Testimonial Star Rating - 1022247
by Manolo Mascote - 5/4/2019
Excellent service!
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Testimonial Star Rating - 1022958
by Guest icles - 5/4/2019
Working with Jose was super quick and convenient. He was super responsive via text questions I had when we were in the decision making process, as we were driving nearly three hours to purchase from their dealership. Highly recommend. Alex was cool and helpful too.
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Testimonial Star Rating - 1014055
by Dan Abbatacola - 4/30/2019
This was my first experience with Hawk Volkswagen and I was impressed! The Sales Rep, Jose Guzman worked with me to get me out of my existing lease and into a brand new Jetta. Great Customer Service! Thanks again to Jose and Hawk Volkswagen!
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Testimonial Star Rating - 1010569
by Brian Lama - 4/26/2019
I worked with Jose and Sam and the transaction was very smooth. They offered a great price and since the dealership is 50 miles from my house, they went above and beyond to make it as easy as possible. In addition, when I went to meet with the finance manager he did not try and pressure me into buying a lot of add-ons. They are a straight forward dealership that I recommend.
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Testimonial Star Rating - 1008857
by Ingrid Milarski - 4/25/2019
Had a great experience with Guy and the staff at Hawk Volkswagen. Highly recommended. Thanks Guy !!
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Testimonial Star Rating - 1002440
by Linda Surzynski - 4/19/2019
HAWK VOLKSWAGEN is the "BEST"! ????? The whole staff, including MR. BASAM AOURANI were EXCEPTIONAL. My salesman BASAM AOURANI was very Passionate and Knowledgeable. BASAM answered All my questions with Confidence and made me feel Comfortable with my choice. 2019 JETTA!! I HIGHLY recommend this Dealership to anyone.
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Testimonial Star Rating - 1003250
by Jimmy R. - 4/19/2019
Went for an oil change and discovered my shocks were leaking, great catch and avoided a disaster! Brandon and Neal always take good care of me, it was great to have a loaner on short notice! Always great, just wish it was cheaper...lol!
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Testimonial Star Rating - 996896
by Don Barth - 4/16/2019
I recently used CarGurus to search for a pre-owned Hyundai Tucson. Hawk Volkswagon in Joliet, IL, had the vehicle that best matched my search requirements. Being from Michigan, it was important for me to know as much as possible regarding the condition of the vehicle i.e. interior/exterior blemishes and such. The staff at Joliet were my eyes on the vehicle prior to me making my trip to drive to Joliet to see and drive the vehicle for myself. The vehicle was everything they said it was and there were no surprises. I purchased the vehicle and drove it (4) hours back to Michigan. It's been three weeks since my purchase. I could not be happier. Great job by the Hawk Volkswagon team !
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Testimonial Star Rating - 994567
by Kevin Wenta - 4/15/2019
Always the best prices in Chicagoland and friendly sales and service.
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Testimonial Star Rating - 993882
by Shirley Taylor - 4/14/2019
Exceptional hospitality!! Friendly, understanding make it possible for dreams to come true when you are financially unable you think!
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Testimonial Star Rating - 993881
by Chip Krusemark - 4/14/2019
We had a great experience at Hawk VW, salespeople were not pushy, they offered fair and accurate prices with no games and answered our questions promptly. We are very pleased with our decision to purchase our VW from Hawk, highly recommended!
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Testimonial Star Rating - 993142
by Murray McLean - 4/13/2019
Great experience, totally satisfied
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Testimonial Star Rating - 993141
by Tim Dalton - 4/13/2019
Easy car buying experience and fair pricing.
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Testimonial Star Rating - 992234
by Christine Sy - 4/12/2019
I bought a certified used car from Alex at Hawk Volkswagen it was a great experience, and I feel like I got a wonderful car. Alex even checked back with me in a couple days asking how I was liking my purchase. Very impressed with Hawk VW and I would highly recommend!!!
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Testimonial Star Rating - 989794
by Kim Wallace - 4/11/2019
No pressure to buy and customer service was awesome. Our sales rep Basam did great getting us a brand new 2019 VW Atlas with everything we wanted at the price we wanted.
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Testimonial Star Rating - 989795
by Mark and Carolyn Lukasick - 4/11/2019
After buying from another VW dealer, who couldn't fully service my vehicle, I went to Hawk VW. I was impressed with the attention and service I was given as a VW owner. I would highly recommend Hawk VW.
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Testimonial Star Rating - 982010
by Sharon Madera - 4/4/2019
Very honest dealership. They maintain my VW Golf. I feel confident in recommending them. My car will keep running along time thanks to them.
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Testimonial Star Rating - 981218
by Melody Pompa - 4/3/2019
Jose Guzman was our salesman. He was very professional and very friendly. We would refer our friends and family to Jose. Thank you Jose for everything.
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Testimonial Star Rating - 976944
by Freddy Rosario - 3/31/2019
Very nice and helpful people. Especially the porters. Who work really hard behind the scenes. However no one ever gives them any credit. They're amazing! As well as all the other staff there also
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Testimonial Star Rating - 976560
by Tracy W. - 3/30/2019
They do a wonderful job on my car they make me like family they are always on time with my schedule. I like going to hawlk vw for all my vehicle needs.
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Testimonial Star Rating - 960397
by Ryan C. - 3/19/2019
Easy experience. One of the best dealer experiences I have ever had.
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Testimonial Star Rating - 957230
by Brian Grundhofer - 3/16/2019
Always Great Service
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Testimonial Star Rating - 956790
by Ryan C. - 3/15/2019
Tony got an appointment scheduled for me last minute. Everything was done quickly, and they offered me a car since it would be a few hours. All-in-all a very pleasant experience.
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Testimonial Star Rating - 954355
by Vinny B - 3/13/2019
What a great experience Jose Guzman is a good salesman I needed no more then 300 a month payments and they matched it that's with no money down
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Testimonial Star Rating - 933036
by Dee Woods - 2/20/2019
Brian, our sale's rep was great. He was honest and easy to work with. He made buying a vehicle a great experience.
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Testimonial Star Rating - 932632
by Laurie Harff - 2/19/2019
Great service!
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Testimonial Star Rating - 923587
by Lisett Perez - 2/7/2019
Alex was great! He worked hard to put together an amzing deal for me! The managers were also very helpful.
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Testimonial Star Rating - 919990
by Alem H. - 2/4/2019
We bought a 2019 VW Golf GTI Rabbit Edition for my wife. Wow! What an amazing level of customer service and you just can't beat their price! We flew in from Little Rock, Arkansas and were picked up by Eric from Hawk VW with an exceptional level of pick up and drop off from O'Hare to the dealership. A few days before, I mostly worked with Sam Vogt and Sherry Vogt, a sales manager and general sales manager. Our sales deal and experience was simply exceptional! Did I mention we flew in from over 600 miles just for this deal? Our exceptional sales experience and deal came through by way of Brian Swidergal. What an exceptional salesman. There was absolutely no hassle whatsoever. In fact, the price we set during our phone conversations was exactly what we paid. Furthermore, due to our fault we hit a bump in the road not having brought our checkbook and Brian handled the issue on the spot working with his manager in order to go through with the deal given we flew in just to make this deal happen. Brian, again, really thank you for that! Along the way we met a couple of other folks at Hawk VW while closing the deal and we can only just praise how positive the experience is. It helps that we bought an incredibly fun and great vehicle, sure, but without a doubt without Brian's, Sam's, Sherry's and Eric's exceptional customer service, our overall experience most certainly wouldn't have been as positive and straightforward as it was. It is absolutely easy to see why Hawk VW is only one of the extremely few dealerships to be a member of the Wolfsburg Club and most successful VW dealership by volume in the region. Again, thank you guys and without a doubt you'll be our first stop when buying a new vehicle, again. - Alem and Liz
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Testimonial Star Rating - 970349
by Spencer the Boxpit In Texas - 1/26/2019
Great experience with Hawk VW. Flew in from South Texas, was picked up from the airport on time, test drove the vehicle (2018 VW Passat) and took care of the paper work. I was out of there an hour later in order to hit the road for my 15 hour ride back home. Very smooth process. No issues. Jose Guzman did a great job in regards to preparation and proper documentation. Would definitely buy from them again.
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Testimonial Star Rating - 899163
by Sherri Kavanagh - 1/13/2019
Always treated like a queen when I take my car in for service with Anthony and I love doing business with Sherry!
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Testimonial Star Rating - 898643
by Ed Mahr - 1/12/2019
All people involved with deal of car was great!
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Testimonial Star Rating - 1168578
by J C - 1/12/2019
Wouldn’t buy a car from any other dealership. The whole process was great from start to finish. Lukas sold me a great car and mike the finance guy sealed the deal. Thanks Joliet vw.
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Testimonial Star Rating - 895440
by Dan323 X - 1/8/2019
Worked with Alex to purchase my Passat. Very pleasant experience. No pressure.
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Testimonial Star Rating - 895439
by Dennis Sepessy - 1/8/2019
The staff was friendly, not pushy like other dealerships and worked with me to get the car I wanted to fit in my budget. I would certainly recommend this Volkswagen dealer if that is the brand you are looking for as they beat all competitor pricing.
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Testimonial Star Rating - 894905
by Mike Lavorato - 1/7/2019
Great experience! Very professional and accommodating. Got the car we wanted at a good price in a timely way. Highly recommend Hawk!!!
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Testimonial Star Rating - 918542
by Rob Vlach - 1/5/2019
Top notch customer service and great communication throughout the car buying process. I was skeptical that their low advertised prices would come with some catch (as many others on the web do), especially as I live two hours from Hawk and the first time I would see my vehicle would be as I was purchasing it. However, Alex was honest and clear with the pricing and helped get the exact model I wanted the next day! I will highly recommend anyone in the Midwest looking for the best deal on a new VW go to Hawk in Joliet.
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Testimonial Star Rating - 893894
by Edith Rodriguez - 1/5/2019
We drove all the way to Joliet to find the best service! They have a huge variety of cars for all incomes, they try to work with you as much as they can to give you the best deal. Chris Gates is a great guy, I really recommend his services if you are planning on getting a VW.
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Testimonial Star Rating - 918543
by Barney Smith - 1/5/2019
Can't say enough good things about the Sales team led by one of their Sales Manager, Sam Vote. Hawk prices were much, much better than the local Quad Cities Volkswagen dealership and this particular QC Dealership would not price match. This forced us to drive two hours to Joliet and it was well worth the trip. Sam and I did negotiated over the phone over a two day period He was able to answer every question that I had about the Atlas which made me a lot more comfortable. He didn't have the exact car on the lot but said he would find one and have it ready by the time we arrived. Sam is clearly a man of his word because he and his Sales lead, Brian Swidergal, who was also extreme competent and professional, had the car waiting for us when we arrived. They quickly executed the paperwork and we were out the door with our new Volkswagen Atlas. We absolutely love the vehicle and are confident we made a good decision. Hawk sales clearly knows how to move vehicles out the door. They don't sweat the small stuff and does what is necessary for the consumer to get the sale accomplished.
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Testimonial Star Rating - 892642
by Jamie - 1/4/2019
Great sales people. Helpful, but not pushy. Car buying was a such an easy experience. Thank you!
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Testimonial Star Rating - 887051
by ilovepolarbears2 - 12/28/2018
The salesperson is very well experienced overall. Listened to our needs and then told us other directions we could go if we are interested.
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Testimonial Star Rating - 883107
by Caine Cimino - 12/22/2018
Jose was great, worked in my budget. Wasn’t pushy dealt with all my indecisiveness and I walked out with a great new car great experience.
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Testimonial Star Rating - 880672
by Mario W. - 12/18/2018
Great new car buying experience with them. Knew exactly what I wanted and got a quote on line from Jose Guzman. Price was good and I flew in from Houston, TX to pick up the vehicle. Was picked up at the airport by Jose and the vehicle was as described and the test drive was great. Signed all of the documents and was on the road about an hour later ready for my 1050 mile trip back home. Very smooth process. Would definitely recommend this dealership - even if you buy from out of state.
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Testimonial Star Rating - 880089
by Anthony DiDomenico - 12/18/2018
Great Volkswagen dealership, great staff and the general feeling of being welcomed to buy a new Volkswagen from them.
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Testimonial Star Rating - 878564
by James Marzullo - 12/16/2018
Chris in Sales and Michael in Finance were great working with yesterday!! They made the car buying process very easy and efficient. They provided me many options and weren’t pushy. I would recommend working with both of them again.
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Testimonial Star Rating - 870891
by Joe Meagher - 12/12/2018
Hawk Volkswagen of Joliet is awesome! I went there with a lot of questions regarding whether there was a Volkswagen vehicle that would suit my family’s needs. I explained my needs to Jose Guzman and Alex Sekulovski, and they quickly showed me the VW Atlas and all of its features. Jose worked hard to make sure all my needs were met and that I was getting a fair deal! I purchased the new Atlas and couldn’t be happier - the whole family loves it! If you’re in the marked for a new car, save yourself a lot of time and aggravation and get in touch with Jose and Alex - they will take great care of you! Thanks, Hawk!!
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Testimonial Star Rating - 869296
by Daniel Peters - 12/10/2018
Just purchased a new Atlas and I love the car and Alex was a great salesman. From the online inquiry to going in and buying the car I enjoyed the process. The only part that could have been better would have been getting the paperwork signed to get out the door. Overall I enjoyed my purchase at Hawk Volkswagen.
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Testimonial Star Rating - 870892
by Jan Hnilica - 12/5/2018
On Saturday December 1st, my husband and I went to Hawk VW to see if we could lease a 2018 Tiguan. We had just left another VW dealership (Bill Jacobs) who was unwilling to help us. When we drove into the Hawk VW parking lot, there was a man waiting in the rain and cold for us. His name was Andy. Andy walked us into the dealership and we told him we were looking to lease a 2018 Tiguan and what we could afford.. Together we looked on their inventory website and found the Tiguan we were looking for. Andy took us on our test drive and we loved the car. An hour late we found out the financing and it was EXACTLY what we were looking for. The finance team took care of us. Michael Schlamdinger, the Finance Director helped us make an informed decision on our purchase. We have found a dealership for life! Andy is our new salesman, and Michael is our finance person. They treated us like human beings and cared about us. The best part of the day was when we were done signing our finance papers, we came outside and Andy took the time to transfer all our stuff from our old care to our new Tiguan and it was in the rain!! Hawk VW was amazing. Go there and you won't be disappointed.
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Testimonial Star Rating - 864252
by Kooper Konodi - 12/4/2018
This place rocks !!! Mike S in financing and Jose G are the dynamic duo of car dealerships. Great place great cars great deals great service !!!
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Testimonial Star Rating - 865231
by Frank M. - 12/4/2018
Had an amazing experience purchasing! Originally had an appointment with Chris, but he was tied up understandable because it was Black Friday, and ended up with Alex. Very down to earth and relatable guy, extremely laid back in sales approach which was exactly what I liked. Beautiful salesfloor. Painless and felt confident leaving. Any incentive for referrals? Because I've already made alot of my friends jealous! Love My Passat!
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Testimonial Star Rating - 864360
by H K. - 12/4/2018
Just purchased a new 2019 Jetta R-Line Thanksgiving week and I am enjoying it! The staff at Hawk Volkswagen of Joliet were very helpful and attentive to what I was looking for. The process was short sweet and right to the point and in my price range, which is always a plus! Richard, my sales consultant and Michael, Finance Director were very nice, professional and helpful. They both answered all of my questions and concerns. I recommend Hawk Volkswagen of Joliet if you are in the market for a new car!
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Testimonial Star Rating - 1119760
by Uli O - 12/4/2018
Recently purchased a vehicle from Hawk Volkswagen, my experience was great, my salesman and his manager were very helpful and made my purchase a breeze.
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Testimonial Star Rating - 863772
by Jan H. - 12/3/2018
On Saturday December 1st, my husband and I went to Hawk VW to see if we could lease a 2018 Tiguan. We had just left another VW dealership (Bill Jacobs) who was unwilling to help us. When we drove into the Hawk VW parking lot, there was a man waiting in the rain and cold for us. His name was Andy. Andy walked us into the dealership and we told him we were looking to lease a 2018 Tiguan and what we could afford.. Together we looked on their inventory website and found the Tiguan we were looking for. Andy took us on our test drive and we loved the car. An hour late we found out the financing and it was EXACTLY what we were looking for. The finance team took care of us. Michael Schlamdinger, the Finance Director helped us make an informed decision on our purchase. We have found a dealership for life! Andy is our new salesman, and Michael is our finance person. They treated us like human beings and cared about us. The best part of the day was when we were done signing our finance papers, we came outside and Andy took the time to transfer all our stuff from our old care to our new Tiguan and it was in the rain!! Hawk VW was amazing. Go there and you won't be disappointed.
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Testimonial Star Rating - 859698
by Kevin Schmeski - 11/29/2018
I enjoyed working with the people of Hawk VW. I thought the experience was professional and timely. I didn't feel pressured at any time. Also, they were able to beat the finance rate from a 3rd party with their own. I would shop here again.
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Testimonial Star Rating - 1152767
by Gross Family - 11/28/2018
Andrew kept his word and took care of my family
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Testimonial Star Rating - 856982
by frank monte - 11/24/2018
Alex & Chris were great! Very friendly and relatable. My purchase was pleasant and quick. -2016 Passat!
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Testimonial Star Rating - 964528
by No Name - 11/23/2018
Went for service here and there was a misunderstanding about the appointment time. However, the manager Julian and his team went above and beyond to resolve the misunderstanding and serviced my car within the hour. I was very impressed because I had my two toddlers with me and the time spent on the work was very reasonable. They were very welcoming and very professional. I will definitely go back again for my service needs. Their work and conduct is of the highest quality.
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Testimonial Star Rating - 852330
by Karen Ramp - 11/16/2018
Very happy with my purchase. The staff made it an easy transaction.
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Testimonial Star Rating - 870888
by Aldo Rodriguez - 11/12/2018
Every time I go to this dealership I have a great and wonderful experience. On Wednesday November 7th I had a wonderful and great experience by the service department. Especially by the service department manager. He went above and beyond for me and my wife. We were running late to get to the dealership to get service done in our vehicle and he took us. He made us feel like the value our business. Therefore, I will give five stars to them.
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Testimonial Star Rating - 846253
by Jason Baxter - 11/9/2018
Great service department
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Testimonial Star Rating - 845380
by Joseph Exline - 11/8/2018
Jose was kind, courteous, respectful, and professional. He came highly recommended as a sales rep and he did not disappoint. He helped us get into our Atlas and we love it. Be sure to ask for Jose if you want a superior buying experience.
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Testimonial Star Rating - 844476
by Debra LaFaire - 11/7/2018
This is my second lease with Lucas. Excellent service and no pressure from all the staff.
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Testimonial Star Rating - 843576
by Sue Oswald - 11/5/2018
This is my second purchase from Hawk VW. Once again I couldn’t be more pleased with the staff for their professionalism, in particular Lukas Rimas and Sherry Vogt. I will continue to recommend Hawk VW to family and friends for a hassle free car buying experience. Thank you!!
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Testimonial Star Rating - 839789
by Trevor Przybylski - 11/2/2018
Dealt with Jose, excellent customer service. Made the process quick and very comfortable the whole way. A+ Service all around!
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Testimonial Star Rating - 839790
by Christine Thompson - 11/1/2018
We worked with Jose to get a Mitsubishi Lancer. He had great costumer service I would suggest going to Jose before anyone else!! I won’t be shopping with anyone else in the future!!
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Testimonial Star Rating - 837613
by Liudmila Jovmir - 10/31/2018
The best experience at a dealership. Richard was so nice and not pushy as you will normally see in such environments. He was patient and was willing to negotiate and get us the best deal on our Atlas. Now we are planning to get a Tiguan as well.
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Testimonial Star Rating - 836879
by Tiretta Stribling - 10/30/2018
I had a great experience with Alex, he listen to what I wanted and delivered. Thanks for all the help
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Testimonial Star Rating - 836039
by caglar aktas - 10/29/2018
I worked with Lukas. He was great. I got my 2nd car from him. They do the best business in chicago land area.
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Testimonial Star Rating - 836029
by Oscar C. - 10/28/2018
I've taken my car for regular service and also to be serviced/fixed when my car needs it. I've been assisted by different people there but Tony will go the extra mile for his customers. Tony has walked me by all the work, provide updates and answered all questions I've had when my car has been serviced. Having employees like Tony will help keep customers for life.
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Testimonial Star Rating - 835004
by Kedika Diambuana - 10/27/2018
Best dealer ever
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Testimonial Star Rating - 835002
by Viqui Carrillo - 10/27/2018
Not only did I buy a great car from Hawk Volkswagen, I had a great experience with sales rep Chris. He took his time to listen and lead me in the right direction with car buying - especially being my first car purchase. He was informative, helpful, patient, and did not pressure me into buying a car. He ultimately helped me feel confident in my own decision which lets you know they care about their customers feeling happy with a car purchase. I recommend my family and friends to buy from Hawk Volkswagen! Thank you Chris!
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Testimonial Star Rating - 835003
by Michael Sperling - 10/27/2018
My tire light came on while I was driving to Joliet. I stopped into Hawk VW’s Service Dept. They were so great to deal with. They found the problem and fixed it quickly. I was back on the road before I new it. It was a great experience.
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Testimonial Star Rating - 833664
by Mayra Amill - 10/25/2018
Excellent professionalism! No hassle at all! Great people to do business! Thx guys to make it happen!
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Testimonial Star Rating - 831563
by Emily Kipper - 10/23/2018
We bought a 2018 VW Atlas this weekend with Alex. Alex was super helpful! He made the entire buying experience easy and painless. He was accommodating to our needs as buyers and was super patient and hospitable to us and our 3 kiddos. We got the vehicle we wanted at a price we love!
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Testimonial Star Rating - 830777
by Michael Stokas - 10/22/2018
Just bought an Atlas, all of the staff are very professional. Great pricing. There was a small glitch with our planned vehicle, sales manager (Sam) and the sales staff (Alex and Jose) were very accommodating. Definitely recommend buying from Hawk VW and ask to work with either Jose or Alex.
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Testimonial Star Rating - 830778
by Tom Filline - 10/21/2018
Great experience purchasing a used vehicle. Jose was extremely helpful and flexible in meeting with us and discussing our needs. We left very happy. Highly recommend!
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Testimonial Star Rating - 829484
by Stephanie D. - 10/20/2018
I just purchase Chevy equinox with Jose Guzman at Volkswagen dealership best car buying experience I have ever had!
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Testimonial Star Rating - 825636
by Len D. - 10/17/2018
I had a great experience buying a used car from Hawk VW. The salesman jump on what I was looking for and found one that meet my needs, we were able to close the deal quick and easy. Start to finish plus the follow ups has been great. I would go back and by another car.
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Testimonial Star Rating - 823379
by Mylene Manuel - 10/16/2018
Had such a great experience here! Alex was a big help and made the process super easy for me. He listened to everything I was looking for and took everything I said into consideration. It was clear to me that they really cared about my experience and wanted to make my visit worthwhile. Definitely recommend coming here
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Testimonial Star Rating - 823983
by Mylene M. - 10/15/2018
Have nothing but positive things to say. Alex was a great help and took the time to listen to everything I was looking for in a car. He went through everything clearly and made sure I understood the whole process. I definitely recommend coming here
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Testimonial Star Rating - 819429
by Lisa Narducci - 10/12/2018
Highly recommend Jose Guzman! He was honest, professional and helpful. Not pushy, no pressure!
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Testimonial Star Rating - 818986
by Lisa N. - 10/11/2018
Highly recommend Jose Guzman @ Hawk VW. He was professional, honest and helpful! I appreciated his "no pressure" sales approach.
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Testimonial Star Rating - 812279
by Ryne Nomura - 10/4/2018
Jose was very professional and efficient
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Testimonial Star Rating - 805580
by Ryan K - 9/26/2018
Jose was extremely professional, helpful, polite and with no pressure. Very impressed with guidance and assistance he provided in our purchase. I highly recommend these guys! Makes me want to come back for all our future purchases.
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Testimonial Star Rating - 790590
by Brent Preciado - 9/6/2018
Worked with Jose Guzman When I bought my 18 GTI, deal was quick and fair. Ask for him if you want a laid back buying experience.
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Testimonial Star Rating - 789891
by Titan Construction - 9/5/2018
Nothing but great things to say about Hawk Volkswagen! From the customer service to the environment, Hawk stands above the rest. When you stop by, make sure to find the general manager Damian, he will take great care of you!
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Testimonial Star Rating - 789890
by Jill S - 9/5/2018
I actually had a good experience while purchasing my car at Hawk Auto VW. I dealt with Chris G. in sales, he was so nice, I definitely recommend going to him. Great service and great staff!!
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Testimonial Star Rating - 786323
by Kelly Johnson - 9/1/2018
I enjoyed the car buying process at Hawk VW. The sales team was excellent and made finding the right car a breeze. The negotion process was way better than I thought it would be. My salesman, Joe K., and all of the staff made sure I walked out of there with the best car in my budget.
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Testimonial Star Rating - 786324
by Leonard Harris - 9/1/2018
Neal that's the one to go to because he really trys soo hard to get you approved.And this is really the truth he's straight forward,And full of effort energy to make it happen.I couldn't git approved because of past loans on my credit but I'm honestly happy for his efforts of trying to get me and my wife approved,So thanks NEAL may GOD bless you and later on when my score jump up I will be back and ask 4 you.100% SATISFIED.
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Testimonial Star Rating - 786363
by Evan C. - 9/1/2018
I purchased my car from here and always come here to get my car serviced! The staff is helpful and the service is quick. They helped me get a great deal and they always wash my car at the end which is an awesome perk. If you are looking to get a Volkswagen, this is the place to go!
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Testimonial Star Rating - 785476
by Mark J. - 8/31/2018
Had a great experience buying my car here everyone is very helpful. If you can get the salesman Basam Aourani he was hands down one of the best salesman I've ever done business with. He is not pushing and is very knowledgeable about all the cars and makes it a very pleasant experience.
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Testimonial Star Rating - 784726
by manolo islas - 8/30/2018
All the staff do professional work and great service
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Testimonial Star Rating - 783077
by John Garcia - 8/28/2018
Jose guzman the best !!
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Testimonial Star Rating - 749295
by Jonah Gage - 8/23/2018
Sales staff was great! Big shout out to Jose Guzman who went above and beyond to find the car that I was looking for when no other dealership was willing to make the effort. For anyone thinking about going to another dealership talk with Hawk before you make your final decision. I started out talking with Bill Jacobs, but kept getting the runaround... reached out to Hawk and Jose came through and I truly felt that he was working for me and made the process of finding and buying the car I was looking for painless and enjoyable. Sales staff was direct and to the point, no wasting time. Thanks a lot Jose Guzman and Sam Vogt!
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Testimonial Star Rating - 748287
by Harley Harry - 8/20/2018
Purchase a great experience, just went in for oil change and My Tiguan checkup. Service writers Neal (hope the name is right) and Julian are just great. My car was in and out in an hour!!! Great service guys! Coffee and cookies are awesome at 7am. All around great dealership and my wife loves her Tiguan!!!!!!! Harry Teige
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Testimonial Star Rating - 744829
by Corinne R. - 8/18/2018
We just bought a new Tiguan le. It's beautiful. Our salesman was Jose Guzman, and he was AWESOME! He was very patient and accommodating. He worked very hard to get us a good deal on our vehicle. We recommend Jose to anyone that needs a new vehicle he is very honest,knowledgeable, and nice.
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Testimonial Star Rating - 734093
by Bonnie w - 7/29/2018
Very friendly and straight forward. Good business!
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Testimonial Star Rating - 726388
by Lawrence W. - 7/27/2018
I would like to thank our salesperson, Mike Gonzales, and used car manager, Mike Lumpkins, for making our granddaughter's dream car so affordable. Putting on that red bow made it even more special. She's in love with her Beetle and we thank you for great treatment we received at your dealership. We recommend you with highest regard. Larry Witek and Granddaughter, Brooklynn Nimmer
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Testimonial Star Rating - 737614
by delores Hampton - 7/27/2018
Wonderful experience!!! These guys made my car purchase a breeze. I didn't feel pressured and I really enjoyed my experience. Thank you Aergeis, you were great!!! I love my Tiguan
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Testimonial Star Rating - 721132
by Kelly B. - 7/23/2018
I recently leased a 2018 Tiguan from them and can't say enough about their customer service. After driving about 10 miles off the lot, I got a flat tire (terrible luck!) and they came to find me on I-55, changed the flat and then replaced the tire after we drove back to the dealer. It was an annoying circumstance but they were great about fixing something that technically wasn't their fault and not charging me for it. From this experience I have a good feeling I will be leasing from them again once this lease is up!
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Testimonial Star Rating - 717785
by LaNita C. - 7/19/2018
I've had a GMC Acadia for THREE leases so nine years. Wanted to get my 4th but the lease price went extremely high and the vehicle smaller. Went to Hawk Volkswagen and looked at their 2018 Atlas and LOVE it. It's unbelievable and they kept the payment only $2 more than what I was paying for my Acadia. Jose was a great person to understand my needs and was polite, respectful and knowledgeable. He's been at Hawk for 4 years and I hope he's there in 3 years when I bring my vehicle back to get a new one. If you are looking for a luxury vehicle, stop and ask for Jose. Take the Atlas for a test drive! You will love it!
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Testimonial Star Rating - 715867
by Demetrio S. - 7/16/2018
I was a bit skeptical about buying a car from out of state, but everything went smoothly! My sales person was Mike G. He was friendly and professional. They even arranged to pick me up from the airport. No issues at all! I called a couple of VW dealers when shopping around for the best deal. This dealer was straightforward. They didnt try to sell me any "extended warranties" or upsell anything else. I would recommend dealing with them.
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Testimonial Star Rating - 731244
by Anthony Aliva - 7/12/2018
I just wanted to take a minute to rate my recent experience at Hawk Volkswagen of Joliet!! If I could give more than 5 stars, I would. It was a super smooth process from beginning to end. More specifically I would like to give high praise to my salesman, Lukas Rimas. Not only was he extremely genuine and a gentlemen to boot, but also a true professional! All in all, I traded in my Mercedes Sedan and walked out with a Certified VW Tiguan. I would say that without Lukas’ relaxed approach and nonexistent pressure to buy, I would not have drove away with my new car. To reaffirm my purchase as well, Lukas went the extra mile a few weeks post the sale... He kept me in the loop every step of the way in relation to my cars 2nd key arriving and a minor service adjustment. A small gesture that I will remember as I embark with all of my future endeavors with my Tiguan. Also a shout out to Starr Lack. She made the financing and warranty details super easy/swift!! Truly a #WorkAsOne atmosphere @HawkVWJoliet
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Testimonial Star Rating - 709375
by Hermilo G. Alvarez - 7/10/2018
Great Service and Great Deals
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Testimonial Star Rating - 709242
by Maggie Fair-Moore - 7/10/2018
My experience was AWESOME! Thanks to Richard, I was able to purchase a car for my son. His grand hospitality and understanding of my situation was top notch! I recommend Hawk Volkswagen of Joliet to anyone who is in need of a vehicle! Thanks Richard!
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Testimonial Star Rating - 708368
by Hope Y. - 7/10/2018
Have been to a lot of VW dealerships (check my reviews) but finally had luck here. Gave me a really great deal on my car. Mike was helpful without being pushy, and was honest. Finance laid out different add ons available but again didn't push them on me. Had a minor issue with a wire which they gave me a loaner and will drive my car back to me when done. I live in Naperville so I'm not close to Joliet but will probably come here for service just based on the good experience I had.
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Testimonial Star Rating - 709243
by Peter Kincaid - 7/10/2018
We just purchased a 2018 VW Atlas. The sales process at Hawk was the best I have ever had. Because our car was back ordered, we had to wait until delivery. While waiting, the GM Damian would call / text me regularly to give me updates on when the vehicle was going to arrive. Once the car arrived, I was pleasantly surprised in how easy Hawk VW made the process. This was the first time that I did not get stressed out or angry while purchasing a car. We were able to come to agreement on cost and terms within 5 minutes. They also gave us a more than fair value for our used trade in. I live in Naperville and Hawk is in Joliet. We went to Hawk based on feedback from friends who have purchased cars there. While there are closer VW dealerships, Hawk is worth the travel. I will recommend to everyone looking to purchase a new vehicle to head over to Hawk.
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Testimonial Star Rating - 707437
by Jack kalinowski - 7/9/2018
More than friendly.
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Testimonial Star Rating - 710303
by Hector Cambray - 7/4/2018
Best experience at a dealer. That location is redefining the experience people have at car dealers. I've bought my 3rd car from them , not just becasue VW has awesome and reliable product, but also becasue Lukas is one of the best in the Business. No pressure tactics , very friendly and works with your budget. Not only the VW have a customer for life , but Lukas made me loyal to the brand !!
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Testimonial Star Rating - 710994
by Paul Contreras - 7/2/2018
My experience at Hawk was great. Richard my salesman made the process of purchasing a vehicle very easy.
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Testimonial Star Rating - 688506
by Barb Newberg - 6/20/2018
The service here was prompt, curteous and friendly. I recommend this service location.
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Testimonial Star Rating - 700883
by Richard Blaser - 6/10/2018
On June 14 we purchased a new VW Atlas SEL Premium. We love the car; the technology is amazing. So was our salesman, Mike Gonzales. After a sale most salesmen forget all about you but not Mike. Us being senior citizens the cars technology is way above our heads. We’ve stopped by the dealership several times and he is always there to help us out. Sometimes we forget how to get the views we want, and he will show us and he helps us learn the car. One time he asked if we wanted to learn how to self-park. It was the first time we saw a car park itself. Mike Gonzales has gone way out of his way to help us with the car. For such a young man, he is so patient with us old folks. If you are going to buy a VW see Mike Gonzales at Hawk VW in Joliet. You will not regret it.
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Testimonial Star Rating - 697852
by John Marczewski - 6/10/2018
Went there for the first time today and they were awesome! Mike G was hands down the best salesperson we have ever dealt with. He was informative and polite . He did not seem pushy or provide misleading statements as we have experienced at other dealers. Sam was also very polite and seemed like someone we would like to work with in the future. Although they didn't have the car we wanted today, we will definitely be back!
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Testimonial Star Rating - 690308
by Chris Glenney - 6/8/2018
Nice guys who do good work. Fresh cookies while you wait. Walking distance to places to eat.
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Testimonial Star Rating - 688601
by Dominik Zolkos - 6/6/2018
Tried to replace shocks and struts on my GTI by myself.... Turned out it was harder than I thought and after a day and a half I gave up. Called VW in Joliet and talked to Tyler Simons. He had no problem taking care of me and finishing the job. Even with my own parts and the job started they were OK with installing everything. Got my car back all cleaned up and aligned. In addition, I gained a buddy that shares the same passion for gtis as I do! I will definitely be back for more service. Thanks Tyler!
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Testimonial Star Rating - 683111
by Jaime DeGroot - 6/3/2018
I drive from Chicago to go to this specific VW service department. The manager, Neal, is particularly kind and makes sure my car leaves in better condition than when it arrived. I frequently interface with Tony, who consistently instills trust with his proficient work and follow up.
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Testimonial Star Rating - 692548
by Mark Balun - 6/3/2018
Seamless and smoothest car buying experience my husband and I have had yet, we have bought 6 cars together. Are 1st VW. Walked in on a Saturday just to look and get an idea on prices. Test drove 3 cars with Alex S. told Alex thank you we are just looking, we left with no pressure to make a decision. Came back the next Saturday told Alex S. what we would like to buy. We were able to negotiate a price we were happy with. Alex S and Star in Finance did not try to sell us anything we did not need. we are very happy with are new VW Tiguan.
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Testimonial Star Rating - 684849
by Tom Graham - 6/2/2018
This place is one of the best VW dealers in the metro area! Thanks to all the staff for making my visits enjoyable.
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Testimonial Star Rating - 677644
by Sandra Fillion - 5/27/2018
Great shop. I purchased a used car with issues. They did not want to sell it to me because of fully disclosed issues. My son is a mechanic so issues were not a problem. Bassam and Mike Lumpkins were awesome working out a deal so that I got the car I wanted at the right price.
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Testimonial Star Rating - 657059
by Jordan Carnaghi - 5/26/2018
I had an absolutely amazing experience. Andrew was an awesome and helpful salesman with great energy. I would recommend them to anyone looking for a car either new or used!
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Testimonial Star Rating - 681713
by Dimetrius Jenkins - 5/21/2018
It was all my pleasure.To be serviced at your business.Look forward to the next time.Thank you very much.D.JAY
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Testimonial Star Rating - 647801
by Daniel Saia - 5/15/2018
They did everything they could to make sure i left with the car of my choice in the most afforfldable rate
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Testimonial Star Rating - 644296
by Elizabeth C. - 5/12/2018
I returned for the first time since buying my car for regular maintenance work and gave my car to a young man named Tyler S. He was extremely helpful, and very attentive to my car making sure I understood what my car was having completed and the importance behind each part of the maintenance. Being this is my first high quality car I sincerely appreciated the attention to detail and time he gave me as a customer. He showed me the waiting area where fresh home made cookies were being served and I made myself comfortable. The staff checked in on everyone in the waiting room to make sure we were all comfortable. When my car was completed, Tyler walked me over to the cashier and answered all of my questions throughly. He even took the time to update me on a few features of my car I was not aware of. I was hesitant to return for a yearly maintenance because I have always heard "the dealer rips you off" or something along that line. That is NOT the case here, I felt so happy and content with the services on my vehicle and will be back many more times in the upcoming years!
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Testimonial Star Rating - 638494
by man K. - 5/3/2018
Very happy with my car. Micheal the salesperson and Mike the manager were very helpful and honest. I would definitely do business again with Hawk VW. Highly recommend them.
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Testimonial Star Rating - 628191
by Driver G. - 4/22/2018
This is for service. I take my Audi there. These guys are honest and it is walkable to restaurants etc. They take a little while but they inspect the car. Nice waiting area with cookies. TV. Friendly service guys.
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Testimonial Star Rating - 627481
by Tiffany Moore Patton - 4/20/2018
We just bought a new atlas and a used Passat for our son. There was no pressure from anyone at hawk to purchase they were very helpful and didn’t mind when we said we needed a couple of days. When we went back to purchase the vehicles Jose, mike and mike G were very easy to work with. I’ll definitely be praising hawk for their top notch customer service and will be going back to hawk for all of our vehicle needs. Thank you Jose, mike g and mike. Our son loves his Passat and we love the atlas.
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Testimonial Star Rating - 627460
by Kole S. - 4/20/2018
I recently purchased a Jetta at HawkVW in Joliet and I couldn't be more pleased with how the sale went. My salesman was Jose G and he was very polite, helpful, and had a great attitude. I am so so pleased with how helpful he was, great salesman!
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Testimonial Star Rating - 634475
by Brad McDade - 4/18/2018
Alex S. made leasing my first vehicle painless. He went above and beyond when getting me the right vehicle and making sure that it was a quick process. He was able to stay late as I didn't get off work till after 8. I would highly recommend him on your next vehicle purchase!!!!!
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Testimonial Star Rating - 636597
by John L - 4/18/2018
Love my new VW Atlas! Great price and fast buying experience. Sales manager and salesman were very good to do business with and finance manager was very quick with the dreaded "paperwork," yet answered any question I had. Also, the service guys are super nice too. I had windows tinted the day after I bought it and they were super fast, gave me a loaner for the morning, and just were all around good guys. Yep this place exceeded my expectations, not to mention I love driving my new SUV.
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Testimonial Star Rating - 635614
by John L - 4/18/2018
Love my new VW Atlas! Great price and fast buying experience
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Testimonial Star Rating - 636598
by Amanda Runnion - 4/14/2018
I’ve brought my car here for service several times. They are always able to accommodate walk ins and will do their best to get you in and out as quickly as possible. Staff are always polite, helpful, and courteous.
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Testimonial Star Rating - 631337
by Burim Istogu - 4/10/2018
Great Service.
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Testimonial Star Rating - 612281
by deimis12 - 4/4/2018
Was our first and last stop when we we're looking for a new 2018 Tiguan. Great folks to work with.
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Testimonial Star Rating - 614566
by Jessica Hanchock - 4/4/2018
This was hands down the best car buying experience I've ever had! My husband and I had been looking for a Red Atlas and after trying to work with 3 other dealers who only wanted to play games, Hawk was a breath of fresh air. I called and spoke to Sam who quickly let me know they had the vehicle in stock. Since I live in another state we had to do everything by email and phone but he had my trade appraised, all the paperwork arranged and emailed, and the deal completed within an hour. Picking up the car was even better. After we made the 7+ hour drive to the dealership from our hometown, we were immediately greeted by Andrew, who already had everything arranged. He pulled the car around and took us on a quick test drive so we could make sure everything was correct (which of course it was). Damian the general manager also made sure to introduce himself and really went out of his way to make it worth our while for the drive. When we returned from the test drive, Starr had all our paperwork ready (which matched exactly what Sam had sent me) and all we had to do was sign a few documents and we were on our way. They truly made us feel like old friends throughout the process and next time I am in the market for a VW, I will gladly make the trek back to Hawk!
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Testimonial Star Rating - 618608
by Donna S - 3/30/2018
Mike Gonzales was the best sales rep I have ever dealt with. Very professional and made the new car purchase very enjoyable. in and out in under 3 hours. I highly recommend buying from Mike if you want a smooth and enjoyable new car buying.
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Testimonial Star Rating - 607642
by Diane M Cholie - 3/29/2018
When you come here ask for Mike Gonzalez. He is he internet salesman and was so helpful in the purchase of my new Golf Alltrack. The GM, finance manager and every single person we encountered were friendly and honest. I am a customer for life!!!
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Testimonial Star Rating - 558183
by Joel Martinez - 3/23/2018
Good service
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Testimonial Star Rating - 557594
by emily m. - 3/21/2018
best car buying experience ever! thank you andrew freeman, sam, mike lumpkins and financing department for your professionalism!
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Testimonial Star Rating - 606303
by Zlatko Osmanovic - 3/21/2018
On 03/30/18 after communicating thru e-mails with Mike Gonzales I drove to Hawk VW check out VW that I was interested in.As promised by Mike car was waiting for a test drive.I liked how car looked but not it's performance,there was nothing wrong with the car ,but did not have enough power for me.Mike suggested to try different model jetta that they had,and boy was i surprised . Problem was that it was little more ??than I would spend on the car.Well Mike and Damian Gabrus crunched some numbers after I expresed where I need to be to drive away with new (certified) VW and sure enough hour later I was heading home in my VW jetta 1.4 sti ?. I think I finally found honest dealership that won't rip your heart out but work with you and make sure you leave happy. Everyone at the front desk and in financing was helpful and polite (sorry don't know lady's name in financing). I will definitely recommend Hawk Volkswagen of Joliet to my friend's and family. If you are planning to give them a chance ask for Mike Gonzales and Damian Gabrus first! ??
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Testimonial Star Rating - 609882
by lee kim - 3/18/2018
Sales person was patient with us finding a right used car. They kept in contact with me through email to let me know if cars I was looking for was available. I would do more business with them again in the future if I need another car. I haven't taken in my VW Jetta for service yet so I can't comment on the service department.
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Testimonial Star Rating - 546615
by Onorio Rojas Huaracha - 3/10/2018
(Translated by Google) excellent place for those who want to go to buy a good new vehicle and recent good treatment and affordable prices (Original) excelente lugar para los que quieran ir a comprar un buen vehiculo nuevos y recientes buen trato y precios accesibles
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Testimonial Star Rating - 537121
by Julie Wang - 3/2/2018
Went in with little intention of buying and came out with a new car. The service was great. We asked many questions and challenged anything that made us unsure. Our sales consultant was Jose Guzman, who was very kind but blunt when needed to be. The general manager, Damian, was also a great help in our decision. They take what you are looking for seriously and find a solution when problems arise. You can trust their intention to help find the right vehicle for you, the customer.
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Testimonial Star Rating - 536916
by Joy B. - 3/2/2018
Had another amazing experience at Hawk Volkswagen. This is our 2nd VW and even though our 1st salesman retired we were treated so nicely. Jose Guzman was by far one of the Best salesman I have ever dealt with! Made the process downright enjoyable. Jose answered all my questions and took the time to help me find exactly what I wanted. It was so nice not feeling pressured! If you are in the market for a VW check out Hawk and visit Jose! You won't be disappointed!
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Testimonial Star Rating - 533223
by Donna C. - 2/27/2018
We purchased a VW Tiguan this weekend. Couldn't have had a better experience. Our salesman Robert and the manager Damien went above and beyond. Would highly recommend the dealership for a hassle free purchase! Oh, and I hate car buying!
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Testimonial Star Rating - 530085
by Drew Nicholson - 2/25/2018
I walked in to look at one car and one car only. There was no up sell pressure, and when I told them my terms, there was no real haggling: they said a number, I said a number and we compromised far closer to my number than to theirs. Michael Gonzales was very helpful and we spent less than 2.5 hours there from walking in to see the car, to leaving with the new vehicle. When my wife's car is ready to be replaced, we will definitely be back.
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Testimonial Star Rating - 530086
by Steve Cross - 2/25/2018
I couldn’t believe I was at a dealership. Not once did I feel pressured to buy or confused about the numbers. Mike Gonzales, our salesman, was very professional and very knowledgeable. Even the other staff members were very friendly and great to work with. They made the process of buying a new vehicle exciting. My wife and I are very pleased with our purchase and look forward to doing more business with Hawk VW.
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Testimonial Star Rating - 528057
by Andrea Cross - 2/21/2018
Great place! Great people! Great service! Mike Gonzales and many others did a great job working with us on our new car purchase. Thanks for being so wonderful!
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Testimonial Star Rating - 514010
by Christopher W. - 2/3/2018
My wife and I were greatly pleased with the experience with our sales rep Jose Guzman and the staff!!! I will definitely recommend him and Hawk Volkswagen in Joliet, IL
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Testimonial Star Rating - 511365
by Raja Shekhar U. - 1/31/2018
Was simple, no pressure. Worked with Jose...he has been responsive, knowledgeable and friendly. The overall experience at Dealership - nothing more to ask...Happy to work with Jose and Hawk in future.
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Testimonial Star Rating - 513425
by D P. - 1/31/2018
Highly recommend Hawk VW!!! I have purchased many vehicles at various dealerships and this was by far my best experience in purchasing a vehicle. I got a great deal on an Atlas but what topped it off was the exceptional service and professionalism. Was greeted and felt welcomed the second I walked in the door. My salesperson JOSE G. was courteous, knowledgeable, and a pleasure to work with. Didn't have many questions because he proactively took the time to explain everything in detail. I worked with two sales managers SAM V. and ROCCO C., both communicated all details of the deal very clearly and honestly. They were quick with responding to any questions, including now a few days after the purchase. Financing process was quick, smooth and pressure-free. A complete stress-free car buying experience.
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Testimonial Star Rating - 506080
by Robert K. - 1/24/2018
I had a great time with the sales person and the finance manager. Both took me from literally a 10% change of buying a VW to actually interested. They where helpful. There follow up was not high pressure or rude. I'd actually get one if I didn't buy a Honda instead. Reliability being the final factor
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Testimonial Star Rating - 506081
by Margaret M. - 1/24/2018
Went in for service, everyone was very helpful. Excellent amenities waiting room had coffee and cookies. They even cleaned and detailed my car. Was just in for oil change and they treated great. Would definitely recommend them for service. Thanks Hawk VW.
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Testimonial Star Rating - 500792
by dan koleno - 1/16/2018
Worked with Jose Guzman to find a new VW Atlas for our family vehicle. Jose answered all of my questions in a professional and timely manner and was nothing short of amazing during the entire process. Cant say thank you enough to him and the rest of the staff at Hawk VW! We will definitely be back!
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Testimonial Star Rating - 496384
by Nadia S. - 1/10/2018
I had a wonderful experience at Hawk Volkswagen and Jose G. made the process of buying a vehicle so much easier. He did not give us the run around. I was told to be careful at dealerships because sometimes they don't honor the online price but I didn't have to worry about that with Jose. Thank you Hawk Volkswagen and especially Jose.
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Testimonial Star Rating - 494850
by Miriam L. - 1/8/2018
*This is a review on VW's service department* A recent Saturday morning I went into VW because I needed my lubnuts unlocked. I bought my car used and I didn't have the key to unlock these things, but I heard VW had a master set and could unlock them and give me regular ones that don't lock so I didn't have to have this problem again. My dad called the night before to make sure they could actually do it and the guy said on the phone it'd be $70 plus the amount of money for normal bolts. A little expensive if you ask me, but I didn't have another option. We called around and no one could do it without damaging my rims. So I knew I just had to go and pay the money. Anyways, I went in the morning right when their service department opened so they were a little busy because other people had the same idea as me. A gentleman who seemed like he was running things (his name is Neal!) asked what I needed and got me going right away. He double checked for the key, and couldn't find it either. My dad and I then went inside to wait, didn't wait for long and he came and got us and said we were done. (I really thought we were going to wait for awhile because that's how places are. They make you wait in line when in reality it takes them two seconds to switch these bolts out). We said "Okay so now we can pay" the man said, "It's alright, have a good day." We were in amazement. It gets better. After I got home I realized one of my emblem cap things in the middle of my rims was replaced (when I bought the car it was missing and I haven't gotten around to buying a new one). I couldn't get over it. I kept walking around my car like, "Wait, they're all there." I was so happy! I know they're not expensive, but it was just the fact that he didn't need to do that, but he did! I found out the day before bringing my car to VW that I needed brand new tires because I have a rip in one of mine and it was going to bust any second- but I couldn't get into the tire to even change it to the spare. I'm a broke college kid, I don't have money for new tires. And on top of it I found out I had to go to VW and pay around $80 for them just to be able to allow someone else to get the tire off. I was a mess. So it meant so much to me that they did everything so quickly, without cost, and then replaced my emblem cap thing! Thank you so much.
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Testimonial Star Rating - 614567
by Darius Thomas - Curtis - 1/7/2018
The level of customer service here is second to none. I visited on a snowy day and they did not skimp on their service.
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Testimonial Star Rating - 481620
by Elaine L. - 12/17/2017
My husband and I had a great experience here ! No one was pushy and everyone ( dealer , finance person and manager ) were super easy to deal with and willing to work with us ! The car dealer we had ( Jose ) is very easy to talk to ! He took the time to listen to our specific needs and wants !! I very much recommend this dealership !! Ask for Jose !
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Testimonial Star Rating - 480815
by Marianne Drenthe - 12/15/2017
The entire experience of buying cars for our two teens was relatively painless. We are very pleased with the sales staff at Hawk, very nice people. We purchased from Richard who was good humored and patient as we vacillated between several vehicles. If our experience is at all typical I do not hesitate to recommend Hawk VW. Hopefully our girls have a long love affair with VW like my husband and I have had over the years.
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Testimonial Star Rating - 473979
by Kurr P. - 12/4/2017
Joey Passarella, is not your typical car salesman. Yeah he has the gift of gab and can tell you a good story. But, unlike most car salesmen, I believe him. He gave me the price that was advertised. He even gave me a better interest rate then my bank. I will definitely be back at Hawk VW because of Joey.
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Testimonial Star Rating - 466733
by Michael J. - 11/25/2017
I had a great experience at Hawk Volkswagen of Joliet. I bought a used car and it is perfect for me. They were very friendly and easy to do business with. You should go buy a car from Mike Lumpkins!
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Testimonial Star Rating - 466732
by Amy S. - 11/25/2017
Bought my vehicle from Hawk and had a great experience. The staff is kind and professional - they really helped make my experience much easier as I wasn't exactly sure what I was looking for. I worked with Mike Lumpkins in finance and he ensured I got the best deal in record time. Will definitely buy my next car from them.
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Testimonial Star Rating - 464532
by David Remer - 11/20/2017
Well I was looking for an SUV. My wife drove by HawkVW and saw a nice one in front of the dealership. I was against it at first, dealership issues. But I am very glad I went. They easily accepted by offer. They even offered to take my old van off me and paid me for it. They paperwork was done lickity-split. I drove out with a very nice Chevy Suburban in no time! My family loves it. Her family loves it. The kids love it. Most importantly, my wife loves it. Then.2 days later The the check engine light came on and a window switch didn't work. I thought, my issue now. But I went to see what they would do about it, and with more amazement, they put it in the shop and fixed it for free! Polite, friendly, no pressure, and the price I wanted. That's hard to beat.
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Testimonial Star Rating - 463407
by Mary S. - 11/19/2017
Purchased a used volkswagon from Hawk in Joliet and couldn't be happier with the professional customer service and sales staff. Salesman made the buying process simple and the management was delightfully accommodating. I love my used vehicle and will be a lifetime buyer at Hawk Volkswagon in Joliet. Thanks for an enjoyable buying experience! Mary
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Testimonial Star Rating - 461615
by Steve Kirk - 11/15/2017
Quick service! In an out for a minor recall.
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Testimonial Star Rating - 460224
by Liz Covelli - 11/14/2017
Bought my car with Hawk Volkswagen of Joliet and worked with Joey. This was one of the best car experiences both myself and my dad have ever experienced, it was quick and painless and overall, dare I say.... enjoyable?.... Either way, they were so professional and so accommodating/patient. Owning a car is scary to begin with but driving away from Hawk Volkswagen I felt comfortable and thrilled with my decision. They made it clear I can come back with questions, small fixes and with the amazing warranty they give out with their cars I have no worries at all I made a bad purchase. Joey was the perfect salesman for the job, he knew the ins and outs while maintaining a very familiar and comfortable atmosphere. I can’t imagine recommending someone better than him.
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Testimonial Star Rating - 845130
by Elizabeth C. - 11/14/2017
Bought my car with Hawk Volkswagen of Joliet and worked with Joey. This was one of the best car experiences both myself and my dad have ever experienced, it was quick and painless and overall, dare I say.... enjoyable?.... Either way, they were so professional and so accommodating/patient with me while I asked every question I could think, and they have guaranteed to help with anything else that may pop up. Owning a car is scary to begin with but driving away from Hawk Volkswagen I felt comfortable and thrilled with my decision. They made it clear I can come back with questions, small fixes and with the amazing warranty they give out with their cars I have no worries at all I made a bad purchase. Joey himself was the perfect salesman for the job, he knew the ins and outs while maintaining a very familiar and comfortable atmosphere. I can't imagine recommending someone better than him.
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Testimonial Star Rating - 456377
by Michael Urgero - 11/7/2017
Great people and great selection. See you in spring! Don't tell my wife!
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Testimonial Star Rating - 450339
by Tariq A. - 10/30/2017
Best dealership experience so far. The vehicles are high quality and so are the salesmen, They did an amazing job working with us. Jose Guzman was our salesman who did a great job at making a great first impression by meeting us right when we parked our car, where at other dealerships the salesmen wouldn't bother going outside the building. Overall the experience was great and as simple as car buying should be. Would highly recommend.
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Testimonial Star Rating - 445987
by Veronica Marie Moreno - 10/23/2017
Awesome dealership! I love my car that I ended up leasing from Michael Gonzales. Great salesman, really easy going guy and was very helpful with all the questions I had. Another man that was very helpful was Rocco, great guy. He was very helpful and made sure that the price was around my budget as we had discussed. I would definitely recommend coming here to everyone! Everyone was very nice and helpful here. I will definitely be coming back in the future!
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Testimonial Star Rating - 445970
by Veronica M. - 10/23/2017
Awesome dealership! I love my car that I ended up leasing from Michael Gonzales. Great salesman, really easy going guy and was very helpful with all the questions I had. Another man that was very helpful was Rocco, great guy. He was very helpful and made sure that the price was around my budget as we had discussed. I would definitely recommend coming here to everyone! Everyone was very nice and helpful here. I will definitely be coming back in the future!
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Testimonial Star Rating - 445988
by Josh Christensen - 10/23/2017
Had a great experience at Hawk Volkswagen. Staff was friendly, accommodating, and made every effort to ensure I was happy with the whole process. My wife and I ended up purchasing an Atlas and Jose helped us make sure we not only felt confident with our decision but also reassured that if there’s ever an issue, Hawk will put the customer first. I highly recommend them to any wishing to pick up a VW
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Testimonial Star Rating - 443692
by Lou Summers-Fritz - 10/22/2017
My first oil change and tire rotation! Went well! Got in as scheduled and was done and all washed up beautifully in less than an hour.
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Testimonial Star Rating - 441872
by Eric P. - 10/19/2017
Buying my new car from Hawk Volkswagen was truly the best car buying experience I've ever had. It started when I walked in and met Mike Gonzalez, who acted exactly how you would want a car salesperson to. He took the time to answer all my questions, and never put an pressure on me. It was like bringing your friend who is a car expert to help you buy a car - except that Mike worked for the dealership. Also, he and the team at Hawk went out of their way to find the exact model I was looking for, even during a model year end sale. It was kind of a hectic time for me because I had just moved to the area, and I was in the process of buying a house. So, it was great that when the car I wanted landed at the dealership, the whole team made the buying process super fast and easy. The manager I worked with, Rocco, went through the financing options clearly and simply, offering advice without pushing. Then the "back room" process of signing all the docs was quick and painless. I would definitely buy another car from Hawk if I am looking for one in the future.
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Testimonial Star Rating - 436354
by Cheri D. - 10/14/2017
Tony in the service department is excellent! I had an issue with my extended warranty company and he made sure on my behalf that they fix my car! Thank you again!
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Testimonial Star Rating - 434263
by Michael Osborn - 10/11/2017
Awesome experience, and get helpful staff. Thanks to Jose Guzman for the help on getting a new Volkwagen, he was very heppful and willing to help. Could not have had a better experience, will definitely return in the future!
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Testimonial Star Rating - 433854
by Dan Parks - 10/10/2017
I had a great experience at Hawk Volkswagen. Jose was a great salesman to work with. He made trading in and buying a car a new car an easy, good experience. If you go to Hawk Volkswagen make sure you ask for Jose.
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Testimonial Star Rating - 416601
by Cesar Flores - 9/21/2017
This facility is very nice and everyone is very professional. Ive been going here for a few years now and everytime i always get great service.
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Testimonial Star Rating - 416600
by Raiford Palmer - 9/21/2017
Outstanding experience! I bought a new VW from Hawk and was so pleased with the sales process. I was able to select from several cars in stock, and the salesperson went over my options in terms of leasing and purchase. The process was quick and the price was great for the car. Would recommend to anyone. Worth the drive - I found their inventory on the internet and went out of my way to drive down, they beat prices for dealers in my area.
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Testimonial Star Rating - 416603
by Joe Pivonka - 9/21/2017
Bought my new VW there
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Testimonial Star Rating - 416604
by Mario Restrepo - 9/21/2017
Good costumer service
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Testimonial Star Rating - 419927
by Raiford Palmer - 9/19/2017
Great car buying experience! Great price for the car I was looking for, worth driving an hour to check it out! I'd recommend them to anyone. Huge selection and super nice sales staff.
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Testimonial Star Rating - 410470
by Rafael P. - 9/13/2017
Dealt with a number of dealerships and salesman before finding these guys, and I'm glad I did. Called and spoke to Rocco about a specific r line passsat. He answered my questions and we then setup an time so I can test drive the vehicle. Rocco then set me up with Joey. Very nice guy and professional. We took 2 test drives of two different Passat and then when I decided on the one we came to an agreement. It was a pleasurable experience that I am happy to say didn't take all day. Nowhere near the four hours it took me the last time I bought a new car! The selection.... the most around! People.... Joey and Rocco! So easy to deal with and fair based on my exp! The fifth star has to come from service. When I got home I saw a scratch on the car I didn't notice at the dealership. I called Joey the following day and was able to setup an appointment to drop off my car and get loaner.
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Testimonial Star Rating - 406668
by Tyler P. - 9/8/2017
Jose, Sam, and the rest of the staff were great! They were accommodating in bringing the vehicle from Oak Lawn for me to test drive. Can't say enough good things about the whole experience! If you're in the market for a new car, go and see Jose! You won't regret it!
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Testimonial Star Rating - 403823
by Cassandra Johnson - 9/5/2017
I could not have been happier with my experience at Hawk Volkswagen!! Rocco and Rich made my purchase quick and painless. We will be replacing another VW in a couple of months and I'm hoping that I can work with them again!! Was well worth my hour and a half drive instead of dealing with my local dealership. Thumbs up!!
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Testimonial Star Rating - 397139
by Maggie B. - 8/27/2017
The most painless and quickest car buying experience ever!! We were there about an hour and 15 mins. We were just talking with Lukas and Sherry longer than the deal and paperwork actually took. Look forward to seeing how great the service staff is as well!!
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Testimonial Star Rating - 380786
by Jan Freeberg - 8/4/2017
Must say this team is great. Would buy my next car again from them
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Testimonial Star Rating - 379228
by Chris Wilson - 8/2/2017
A great bunch of people to do business with.! Bought a car for my daughter, they were so awesome durning the whole process, made to very easy. Bought a certified Jetta, needed a follow up to touch up a few spots. Were great with the service and the time it took to have the work finished. Buying a car is not always what most people look forward to, but the Hawk team is the best. I will be. Ack when I need another car for sure.
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Testimonial Star Rating - 371916
by Kristen Mackinac - 7/23/2017
Best Customer Service!!! Amazing people and will definitely buy from Hawk again!!!
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Testimonial Star Rating - 364753
by John R. - 7/13/2017
Joey Passarella and Hawk VW were great!! I had prior contact with them by phone and had set up a Saturday appointment as I was driving in from 3.5 hours away. Joey met my brother and I when we arrived and was polite and friendly. He took the time to set up our test drives and was extremely honest and upfront with what he could accomplish and to listening to my needs. He also was very easy to talk to and has a great sense of humor. I was able to choose my new GLI and drive home in less than time than I had expected. His finance people were great also. On Monday, as promised he made contact with me check up and to answer any questions that I might have had. I will definitely purchase from him again which would make that car my 11th VW!!
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Testimonial Star Rating - 364754
by Sherri M. - 7/13/2017
I drive a VW Jetta! It is a great car. So happy I have Tony in Service to depend on! When my car is due for service, I call him direct. He schedules my appoinment when it is best for me. I am always in and out in a timely fashion. He understands that Saturday's are precious to a working person. The service is always complete and all details are explained to me. I am never unhappy when Tony takes care of the details! Thank you from the bottom of my heart Tony and the service department!
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Testimonial Star Rating - 363861
by Mike E. - 7/12/2017
AWESOME EXPERIENCE!!! From the (non pushy) salesman to the sweetheart finance lady.. It was the first time in my life I actually enjoyed the new car buying experience. Keep it up Hawk. YA'LL ROCK!!!
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Testimonial Star Rating - 364608
by Vanessa Medina - 7/12/2017
The staff and service here are amazing! Lucas sold me a great car at a great price and Robert in service is very helpful. We will definitely be back when it's time for my boyfriend to buy a car.
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Testimonial Star Rating - 362493
by Orest C. - 7/11/2017
Brought my 2013 Jetta in for a suspension inspection. I had the car looked at with other dealers and Tony was able to work on the price with me to fit my budget which was lower than other dealers, and provided a loaner vehicle during the repairs. He made me feel comfortable during the entire process and I genuinely appreciate his honesty along with keeping me informed on the progress and care of my vehicle. Thank you, Tony and Hawk VW!
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Testimonial Star Rating - 362494
by Samuel C. - 7/11/2017
I'm glad to have my recently purchased car serviced at Hawk Volkswagen of Joliet. My service writer was Robert and did an amazing job assisting, explaining the process step by step. Will definitely be returning to get my car serviced here despite living in Chicago, not to mention the delicious cookies provided!
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Testimonial Star Rating - 362495
by David C. - 7/11/2017
Tony thank you for taking the time to call and let me know the service is done and car is all cleaned up that was fast service
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Testimonial Star Rating - 353582
by Janice S. - 6/26/2017
Our sales consultant, Jose Guzman, was knowledgeable, personable, and accommodating. He made our granddaughter's first car buying experience positive and enjoyable.
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Testimonial Star Rating - 353511
by CAROL KEEGAN - 6/25/2017
Walked in having spent 4 hours that day at a different VW dealership without success. Two hours later I'm driving away my new VW. Can't say enough about how professional, courteous and understanding JOE PASSARELLA was. Customer Service at it's best in Joe. He totally understood what was driving my decision to get a VW, gave me a couple of car choices and ultimately gave me a great deal. My experience with Hawk VW has been nothing but outstanding.
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Testimonial Star Rating - 352399
by Molly A. - 6/23/2017
Jose Guzman just sold us a car. Fast friendly service. Good experience
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Testimonial Star Rating - 369938
by philip Whitehead - 6/20/2017
Beautiful place and people
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Testimonial Star Rating - 336994
by Whitney Sampleton - 6/5/2017
Lukas was so helpful. He showed me all of the different buttons and devices and special features. Definitely worth the visit just for the professional and caring staff, along with the quality vehicles.
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Testimonial Star Rating - 335285
by Mike Toncray - 6/2/2017
I have never in my life had as pleasant, hassle free, auto buying experience as I had yesterday at Hawk Volkswagon in Joliet. Our salesman Lucas was helpful and extremely respectful, and most importantly did not try to pressure us at all. The whole process including test drive, negotiation, and financing took less than two hours. Jane and I even took a break to get a hot dog at Babes. We were more than satisfied with our new Passat and it cost thousands less than we expected. And we get free car washes for life!!! Highly recommended. You Won't be sorry.
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Testimonial Star Rating - 335130
by Mike T. - 6/2/2017
I have never in my life had as pleasant, hassle free, auto buying experience as I had yesterday at Hawk Volkswagon in Joliet. Our salesman Lucas was helpful and extremely respectful, and most importantly did not try to pressure us at all. The whole process including test drive, negotiation, and financing took less than two hours. Jane and I even took a break to get a hot dog at Babes. We were more than satisfied with our new Passat and it cost thousands less than we expected. And we get free car washes for life!!! Highly recommended. You Won't be sorry.
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Testimonial Star Rating - 324148
by Jayme Viken - 5/12/2017
Best Dealer experience we have ever had . We never like to go into a dealership but after going to this dealership we have found our forever dealership. We have many autos and many more to buy having 4 boys. Our sales person JOE PASSARELLA you are what every customer wants and needs for all auto needs. Your professional and knowledge was spot on . You made us feel more comfortable then any other dealer . We left knowing not only only were we treated kindly but felt like we received the best deal we have in many years. The feel at this dealership was not the typical pressure it was very relaxing which made our night. We were able to just sit back and watch this entire dealership from sales to general manager work hard for us and that ment everything. We look forward to many years of bussness with you. Thank you !!!!
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Testimonial Star Rating - 320706
by Brian Gregory - 5/9/2017
Had a great car buying experience thanks to Alex, Sam, and Shari!
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Testimonial Star Rating - 320702
by rob Johnson - 5/9/2017
Great experience at Hawk VW. Spoke with Diamante Brown and he helped me track down the hard to find car I was looking for. He introduced me to Richard Jesuit who did a fantastic job. My wife and I drove from Ohio to the dealership and could not be happier with everyone we dealt with. We also made a last minute decision to add carrier bars and a cargo box to the car. The parts department had one in stock and had it installed before we finished the paperwork! Thanks again for a great experience.
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Testimonial Star Rating - 320703
by Gonzalo Gonzalez - 5/8/2017
Could not be more pleased with the professionalism that came from Hawks Volkswagen. My dealer Mr. Guzman was great from the start. He was very polite to everyone that was with me at the time and made the whole deal a breeze. Unlike my previous deal with another dealership in the area. Cough cough it start with a T. He offered us a great deal that I couldn't pass up. I would definitely recommend them if you are looking for a Volkswagen or any other used car they might have. **If you end up purchasing any vehicle from them they offer free lifetime carwashes for said vehicle. Their finance department also can take care of renewing registration for you rather than waiting in line at the DMV.
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Testimonial Star Rating - 320707
by Tony Cantore - 5/8/2017
Very friendly people
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Testimonial Star Rating - 313630
by Jeff L. - 5/2/2017
I purchased a 2016 Passat R-Line in February from Hawk VW. The salesman Jose Guzman was pleasant, low-key and non-pressure. I was originally looking for a 2017 but was open to a low mileage pre-driven auto. After a short time I decided on the 2016- a beautiful R-Line package and couldn't be happier with the driving experience since. Soon after I needed help with a small issue and Jose, Dave Casey, and Susan were helpful and prompt in their handling and response to my query. I would recommend Hawk and would definitely consider Hawk for future purchases. Thanks Hawk team! Jeff
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Testimonial Star Rating - 312682
by Lou S. - 4/30/2017
Great experience dealing with José on the purchase of my new Passat. He was very polite and helpful.
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Testimonial Star Rating - 312326
by Anes N. - 4/28/2017
Great service and awesome staff.
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Testimonial Star Rating - 309124
by Jessica Brooks - 4/21/2017
I can't even begin to tell you how amazing our car buying experience was today. We went in just looking and walked out 2....2 hours later. I mean can you even believe it?!? With a brand new car. Rich was our salesman and he was outstanding. He listened to what we wanted and worked a deal to make sure we left happy campers. The dealerships manager Damian is outstanding as well. He came over listening to us laughed with us and made sure we had an experience to write home about. If I had a million dollars I would just buy buy buy from them!!!!! Our new sports wagon is (pardon my French ) badass!!!! Sherry the finance person was so kind, patient, and explained everything in detail. I really can't give higher praise. Thanks again Rich, Damien, and Sherry!!!! We will see you again soon for our next new car!!! Jess and Megan
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Testimonial Star Rating - 308557
by Carlos S. - 4/21/2017
My first time at hawks Volkswagen and left nothing but happy. Jose handled his job very professionally, definitely would recommend him to anyone searching for a new vehicle.
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Testimonial Star Rating - 305253
by Nelson Raphael Marquez - 4/15/2017
The best VW dealership in Chicagoland area. Thanks for Jose Guzman and the Hawk VW delearship team! He hooked me up with the awesome Golf R 2017 ?????? so exciting !!!
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Testimonial Star Rating - 298190
by John O. - 4/1/2017
Jose Guzman was a great. Very professional. Listened to my needs and left happy. Would go back again.
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Testimonial Star Rating - 297969
by Lindsey H. - 3/31/2017
Ask for Lukas! He was knowledgeable about the vehicle and wasn't pushy! Had interactions with multiple people while at dealership and all very friendly and helpful! They truly have a team atmosphere and seem to help each other out! Hawk also had the best price!
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Testimonial Star Rating - 294809
by Sam Spano - 3/26/2017
Best dealership ever!! Super friendly staff and after doing countless hours of research the best price around.
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Testimonial Star Rating - 293601
by Breadd Perpich - 3/22/2017
Extremely helpful staff. Lukas had me in my new car faster than I expected and was extremely friendly and knowledgeable.
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Testimonial Star Rating - 292896
by Chris Ochal - 3/20/2017
Dealing with Sales Consultant Jose Guzman this afternoon was insightful and relaxed. His knowledge of the build and features of the inventory are vast. Would indefinitely recommend this dealership! Top Notch!!!!
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Testimonial Star Rating - 290018
by Brian G. - 3/15/2017
I bought a new Passat R-Line from Hawk last weekend and the entire process went smoothly. I interacted with Sam Vogt at first and when I made the trip to Joliet Sam was out and I was greeted by Jose Guzman, who was very professional. He showed me the vehicle I had been discussing with Sam and had all the information on-hand so that we could pick up discussions and make a deal. The pricing at Hawk was the most competitive of all the VW dealers in the area and the sales reps were by far the most attentive to my requests for information. I live in Naperville but was happy to make the drive to Joliet to purchase from Hawk. I highly recommend this dealership.
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Testimonial Star Rating - 288582
by Allen R. - 3/14/2017
This was the best car buying experiences I've ever had. Higly recommend Basam Aourami and Hawk VW!
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Testimonial Star Rating - 288103
by James Blakely - 3/12/2017
I was in the market for a new VW and thought I would swing by Hawk VW to see what they could do for me. I was immediately greeted by Basam Aourani and after explaining to him about what I was looking for and that I was afraid that I wouldn't be able to get financing, he put me at ease and assured me that he would do all that he could to make sure I left happy. Nailed it. The process was seamless and took just over an hour and a half from start to finish. Everyone was incredibly nice and when I had questions they would take the time to make sure that not only would I get an answer but that I understood. Definitely came in hand when discussing financing. All in all this was the best experience I have ever had while buying a car. Basam was amazing. He knew his stuff, made sure that I was comfortable and has a killer sense of humor. You should go in and talk to him. He's a great guy. I will 100% be back to buy from them again. They knocked it out of the park. Customer for life.
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Testimonial Star Rating - 393489
by Lisa Juraszek - 3/10/2017
I can't tell you how pleased I am with all the sales and service personnel I have met over the past six months at Hawk VW in Joliet. From Damien and Bassam who helped me find and purchase my vehicle, Thank YOU! I have nothing but respect and love for the Service Department - Neal and Tony - you ROCK! And Ricky, special love for you for making Mz. Dazey always look wonderful!!! :)
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Testimonial Star Rating - 285349
by Jaime DeGroot - 3/7/2017
I drive from Chicago to go to this specific VW service department. The manager, Neal, is particularly kind and makes sure my car leaves in better condition than when it arrived. I frequently interface with Tony, who consistently instills trust with his proficient work and follow up. The entire dealership has a genuineness that is hard to come by in this industry.
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Testimonial Star Rating - 280710
by Matilda Hall - 2/21/2017
Always a pleasure dealing with the good folks at Hawk ?
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Testimonial Star Rating - 933037
by S B - 2/20/2017
Chatted online before visiting the dealership; afterwards Brad V. reached out to me via email first and helped me through the pre-qualification process before my appointment. I ended up getting a new VW and the process was pretty smooth end to end. Thanks Brad for making it an enjoyable experience:)!
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Testimonial Star Rating - 276833
by Lucyl@gmail.com Ziggy111 - 2/17/2017
Great service very fast and convientent excellent honest and straight forward pricing . Basam was great in finding the right car and so was sharif
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Testimonial Star Rating - 275953
by Dakarai Breveard - 2/15/2017
I've bought many cars in my life and I've dealt with many dealerships through the years. I have to say that Hawk is by far the best experience I've had. We bought a Jetta S yesterday for our 16 year old daughter. Brad Vanderploeg did such a great job taking care of us that I came back today and bought a second one for myself. Sharif, the sales manager assisted us as well. They make a great duo and I recommend stopping in to to see them for a new vehicle.
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Testimonial Star Rating - 918546
by Ahmet Mohammed - 2/4/2017
In my opinion the est dealership out there. Very friendly, yet very professional people. Lukas was the name of the salesman who I worked with and he was very helpful and easy going. Although my credit was terrible they managed to send me home happy with my 2016 Jetta . They force the limits to give you what you want. Absolutely recommend this dealership and Lukas!
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Testimonial Star Rating - 270337
by Christy W. - 2/4/2017
Lukas and Dave were wonderful! They were very helpful and listened to my needs and made sure I was taken care of. Dave personally called me to make sure that my car got in for service earlier than scheduled. I was treated with the utmost respect by service, sales and management. Paperwork was super fast and we were in and out quickly. Thanks for a great experience.
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Testimonial Star Rating - 268526
by Rj R. - 1/31/2017
I like to give a shout out to Fernando Pizano for taking care of me and acquiring my new golf Alltrack. Also, the Hawk staff (Dave & Sherry) for making the transaction very smoothly. If you guys are looking to purchase or lease a vw cars this is the place to go, and look for Fernando!
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Testimonial Star Rating - 267865
by Dakarai B. - 1/28/2017
I've bought many cars in my life and I've dealt with many dealerships through the years. I have to say that Hawk is by far the best experience I've had. We bought a Jetta S yesterday for our 16 year old daughter. Brad Vanderploeg did such a great job taking care of us that I came back today and bought a second one for myself. Sharif, the sales manager assisted us as well. They make a great duo and I recommend stopping in to to see them for a new vehicle.
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Testimonial Star Rating - 266272
by Tom G. - 1/23/2017
This is our 5th Vehicle from Hawk Volkswagen and I highly recommend them. Great people to deal with and a very good service department. They continue after the sale to take care of customers. One thing I really appreciate is the low price you see is what you pay, no gimmicks ,very honest people. For a New Volkswagen or Certified or just pre owned you can't go wrong at Hawk VW.
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Testimonial Star Rating - 264497
by Noe Hernandez - 1/21/2017
Excellent service. if it hadn't been for Alex, we would have not drove out of there with 2 news cars! They really do try they're best to get you an amazing deal. Even the Dealer's manager was helping out to assure the best price was given.
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Testimonial Star Rating - 264235
by eclaffy34 - 1/20/2017
Shout out to Lukas for hooking me up with a great car!!
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Testimonial Star Rating - 832440
by T C. - 1/19/2017
We brought our son there to buy his first car, we saw a special advertised online and when we got there it was exactly as advertised. We worked with Alex and he was wonderful, very helpful and patient and made our son's first car buying experience a very positive one. He is very happy with his purchase and we would recommend Hawk and Alex to anyone!
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Testimonial Star Rating - 262051
by fcsjohnnynips - 1/16/2017
I'm almost 40 years old and have dealt with a myriad of people in the auto sales and service industry (both bad and good) since I was 16 years old. I can honestly and without a doubt say that the people at Hawk VW are the classiest and friendliest people I've ever had the pleasure of doing business with. Guys like Sharif, Jose Guzman, and especially Neal Nicks are the reason I will keep coming back to Volkswagen for a long time. Words don't even say enough. You have to go there and experience what it's like to be treated like family by a car dealership firsthand.
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Testimonial Star Rating - 260872
by TJ W. - 1/15/2017
If you need service on your Volkswagen, then Hawk Volkswagen is the place to go! Tony went above and beyond to accommodate my schedule, my requests, and answer ALL of my questions. I had a lot of over due repairs needed for my '06 Jetta TDI which lead to a large dollar amount that was not easy to swallow. Talking with Tony about the necessary repairs and the great costumer service he provided made it much easier to justify and accept the large dollar amount. He sincerely made me feel like I was his only costumer! I can not recall the last time I had service like that anywhere! When I picked up my car it was completely detailed inside and out, AND sitting inside the warm building instead of outside in the fridged 10° weather! This is the place to go if you want to be treated like an individual person and not just another number! Great job and thank you Tony and the entire service department!
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Testimonial Star Rating - 260529
by Juan Arreola - 1/14/2017
Jose Guzman and the rest of the staff at the dealership made me a happy man. No haggling or messing around. They get down to business and make you feel like you matter. I'll be buying Volkswagen for many more years to come.
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Testimonial Star Rating - 259661
by Clarisse Tolosa - 1/11/2017
Sharif and Jose were awesome! They both made the whole process very smooth and non stressful. I loved that they were very honest and not pushy! And they also showed me alternative options to what I was looking for. Definitely made my first car buying experience a great one. I am so so happy with my purchase! If anyone is ever looking for a VW come here and ask for Jose!!
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Testimonial Star Rating - 258046
by Risse Tolosa - 1/7/2017
Sharif (I hope I am spelling it correctly) and Jose were absolutely awesome! They made sure that every step of the way was easy and that everything was communicated clearly. They definitely both go above and beyond to help their guests and make them feel welcomed. They don't pressure you and totally understand where the guest is coming from. I also really appreciate the honesty when it came to the more difficult parts of the process, numbers. Absolutely recommend this place if you want awesome service and a phenomenal car buying experience! Thanks so much guys!
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Testimonial Star Rating - 257928
by Clarisse T. - 1/7/2017
Sharif (I hope I am spelling it correctly) and Jose were absolutely awesome! They made sure that every step of the way was easy and that everything was communicated clearly. They definitely both go above and beyond to help their guests and make them feel welcome. They don't pressure you and totally understand where the guest is coming from. I also really appreciate the honesty when it came to the more difficult parts of the process, numbers. Absolutely recommend this place if you want awesome service and a phenomenal car buying experience! Thanks so much guys!
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Testimonial Star Rating - 255732
by Cody S. - 1/2/2017
Leased a 2017 Jetta and Brad, my salesman was very knowledgeable, personable, and patient with me while I made a decision. The Financing process was quick and thoroughly explained. I left feeling happy and relieved with my first dealership experience.
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Testimonial Star Rating - 255090
by Jimmy Grynevich - 12/31/2016
Great people in here all around. Take the time to stop in and see the deals they have before you make your decision. Also, ask for Lukas Rimas! He is a great salesperson and is very straightforward. He did not push me one way or the other and spent most of the time explaining what the best options for me were. All around great experience.
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Testimonial Star Rating - 254033
by Douglas Edmunds - 12/27/2016
We had an awesome experience at Hawk VW buying a Certified Pre-Owned VW. Before coming here, we visited a different dealer who tried a bait-and-switch on us with a car I had made an appointment to see. After leaving there, I called Hawk and talked to Bridgette to make sure the car I was interested in was not already sold. Not only did she check and confirm it was available, she called back while we were on our way to tell me it would be waiting for us and to see Fernando, who would help us out. Fernando was waiting for us at the front door, explained everything about the car while we were on the test drive, and was very pleasant. Then, the time I dreaded came: time to talk about a purchase and trade-in. Well, I was very pleasantly surprised. The negotiation was not high-pressure, and Fernando and his sales manager were very reasonable in their negotiations. I'm used to the sales manager coming over and trying to tell me why I was unreasonable in what I was asking for, but that didn't happen here. Fernando was able to take care of everything in a timely manner. Then, when it was time to sign the papers, it was yet another great experience. Again, no high pressure on all of the added optional products. From beginning to end, we were at the dealership not more than an hour and a half. That's the shortest amount of time I've ever spent purchasing a car. This was, by far, the best car-buying experience I've ever had, and will definitely bring me back to a Hawk dealership the next time we're ready to purchase another vehicle, as well as for any needed service on this new VW.
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Testimonial Star Rating - 252214
by Kyle Robish - 12/22/2016
First off it was a very stress free and welcoming environment. Brad was working with me and went above and beyond in taking my trade in and putting me in to a new Jetta. I highly recommend this dealership! As well as Brad and the entire staff!
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Testimonial Star Rating - 252204
by Kyle R. - 12/22/2016
First off it was a very stress free and welcoming environment. Brad was working with me and went above and beyond in taking my trade in and putting me in to a new Jetta. I highly recommend this dealership! As well as Brad and the entire staff!
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Testimonial Star Rating - 251190
by crrazzi - 12/19/2016
Great experience very helpful happy to have bought my car there thank you fernando pizano for your hard work!!!
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Testimonial Star Rating - 249664
by Rob Heitkamp - 12/15/2016
Purchased a '16 Passat from Hawk VW today. Had a great experience and couldn't have left any happier. I worked with Brad during my visit and he was very helpful and accommodating. He was able to get me the best deal possible with my trade-in. Thank you to their great staff for the painless and efficient visit. I would recommend this dealer.
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Testimonial Star Rating - 240094
by Hayley Miller - 11/30/2016
This is my second car from Hawk VW and both times were a pleasant buying experience! Fernando is a great salesman, he listens to what you want and does everything to make sure you get it. This last experience I was out the door in less than 35 minutes with a new 2017 Jetta!
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Testimonial Star Rating - 236246
by Frank Internicola - 11/28/2016
Get service and friendly staff
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Testimonial Star Rating - 232954
by Jeannine Robinson - 11/21/2016
We had been looking around trying to find the best price for our New VW for 3 months. We were looking in a 150 mile radius, coming back to Hawk's prices each time. We drove two hours to check the inventory and the dealership the first time. After watching their prices and inventory, we drove back several weeks later and purchased a 2017 VW Passat R-Line. Fernando Pizano was awesome during the whole process, putting up with my indecision and changing my mind twice on which car I was purchasing that day. I highly recommend Fernando and this dealership for your VW purchase.
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Testimonial Star Rating - 232177
by Patty Crofoot - 11/19/2016
Brad Vaderploeg made leasing a new VW Jetta a wonderful experience! Thanks Brad!
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Testimonial Star Rating - 230543
by Patrick Baker - 11/16/2016
My whole family has been coming here for years. Good work, nice people, what more can I say?
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Testimonial Star Rating - 230544
by Patti O'Connor Cebulski - 11/16/2016
I've had nothing but excellent service here. The initial purchase was quick and smooth. I've never used a dealer for routine maintenance before, but since getting really bad information from a place that supposedly specializes in Oil changes, that just about burnt out my engine, I will only bring my car here for service. They are honest and fair.
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Testimonial Star Rating - 231233
by William C - 11/16/2016
Bought a car here recently and could not have been happier with the experience. Not only did I walk away with the car I wanted, but it was at a great price too. The entire staff was fantastic but in particular Brad, which is who was so helpful to my wife and I. I will definitely be coming back to this location.
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Testimonial Star Rating - 230542
by Quentin Kleber - 11/16/2016
Hawk VW service department is the gold standard of what legendary customer service looks like.
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Testimonial Star Rating - 230539
by Shane Principe - 11/16/2016
My Jetta has never ran better. Thanks to the hawk service dept.
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Testimonial Star Rating - 230541
by Kristopher Duschen - 11/16/2016
You've had the rest, now go see the best! Ask for Neal...
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Testimonial Star Rating - 230540
by Brooke Wismer Alcantar - 11/16/2016
I have nothing but great things to say about Hawk VW. They were very helpful. Neil Nicks went out of his way to make my service experience great! He was very knowledgeable and patient with me. He made my experience with an automobile dealership great. I usually hate them and because of his great attitude and service I told my family and friends about them. My sister is even thinking about buying a new VW Jetta. Thanks for making my service experience great. A+++ for Neil and for Hawk VW!
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Testimonial Star Rating - 230507
by Jim - 11/15/2016
I have purchased more than 10 cars from multiple dealerships. Hawk VW has been by far the Best! The salesperson, Brad was knowledgeable, courteous and explained every feature and benefit - as well as provided a very fair price.
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Testimonial Star Rating - 230508
by Patrick Bermudez - 11/15/2016
Bought a car here a few months ago. Pretty happy with it, Brad was super nice. 2016 VW Jetta
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Testimonial Star Rating - 229288
by Melanie Brown - 11/10/2016
Friendly staff that gets to know you and will remember you upon return. They listen to feedback and take action.
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Testimonial Star Rating - 226642
by James Stolte - 11/5/2016
Parts and service departments were very helpful.
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Testimonial Star Rating - 226641
by William Badurski - 11/5/2016
Just bought our second GTI, a 2017, from Hawk VW. Went there because of great experience with VW in general. Great cars, exceptional value, and VW customer service is outstanding. I've also had very good experiences with the Hawk Service Dept on my older 2006 GTI, purchased new back then, and still going strong at 97,000 miles. Sales Consultant Lukas Rimas was professional, knowlegeable about all models and features, and spent hours with us over the course of a couple days. Plenty of test drives (took one car home), and very easy to talk to. When a car was chosen (a GTI Autobahn), Sales Manager David Casey gave us a very pleasant surprise. The price was great, and my trade-in allowance extremely fair. No haggling, just a great deal right out of the gate. I highly recommend Hawk VW, and these two gentlemen in particular, if you're in the market for a car. They will not waste your time.
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Testimonial Star Rating - 226489
by Marian Lukacisin - 11/4/2016
I'm writing this review as we are finishing paperwork on our new 2017 VW Tiguan. Our sales person Alex was very patient and professional throughout the whole process and made our buying experience quite memorable. Sales manager Sam and finance manager Dave just added nice touch providing swift answers to all of our inquisitive questions . Well done, gentleman.
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Testimonial Star Rating - 224398
by Mike H. - 11/1/2016
Always hate the process of buying a new car but have to say this was the easiest, pain free buying experience ever!!!!! I think I spent more time brushing my teeth this morning then it took to do the paperwork! It was awesome ! Thank you so much for getting me in and out and I love my new car!!!!!! Hawk is the place to buy your new car!!!
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Testimonial Star Rating - 223134
by Adi H - 10/29/2016
Friendly staff.
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Testimonial Star Rating - 222928
by John S. - 10/28/2016
Very happy with my car buying experience at Hawk VW today! I absolutely dread shopping for cars. However my salesman Lukas greeted me at the door and helped me find what I was looking for. He was patient, knowledgeable, professional and asked all the right questions to simplify my selection to the car that not only had everything I wanted, but was also within my budget. The whole process was simply positive! Thanks again Lukas and the rest of the team at Hawk VW.
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Testimonial Star Rating - 221280
by Lisa Nicks - 10/25/2016
I don't usually write these reviews, but I had my car serviced at Hawk VW and had such a positive experience. They were very clear in explaining what I thought would be a much bigger problem with my car. Everyone was so friendly and even joked with my restless toddler. Great place to service your car.
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Testimonial Star Rating - 219379
by Cara S. - 10/19/2016
I worked with Jason and Dave to purchase a 2017 Passat. They were extremely helpful and answered every question I had, as I was a first time car buyer. They were extremely patient while I test drove and looked at several different models before choosing the Passat. Everyone at the Hawk is really nice and more than willing to help. Less than a week after I got my new car, all the cars on my street were egged and the service department spent almost an hour washing and waxing my car to get the egg off - at no charge! They couldn't have been more helpful - all around a great dealership.
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Testimonial Star Rating - 217869
by Susan Long - 10/17/2016
I stopped in to look at a VW and was greeted by a very nice gentleman who asked if there was anything he could help me with. I told him I was just out looking that I was not buying a car. He said no problem is there a car you are interested in? I told him I was interested in the Passat. He walked me over to their selection. We took a test drive in the Passat Rline and I was very impressed with the ride. When we got back to dealership I told him I still have other models to look at. He asked me if I had any other questions to please let him know. His Manager greeted me also and proceed to ask if he could help also. I told him no but if I do I will call. I felt no pressure to have to buy that day and event though I am still shopping I have not ran into another salesman that was as helpful as him. If I do buy a VW I will defiantly be going back there.
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Testimonial Star Rating - 211818
by TJ Jevitz - 10/3/2016
Worked with Lukas from Hawk VW, awesome deals, and an easy process!
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Testimonial Star Rating - 210894
by Angela Jordan - 9/30/2016
Lucas rimas is great! ! Best car dealership we have been too! !
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Testimonial Star Rating - 206088
by Tommy Lichosyt - 9/20/2016
Avoid guy named Lukas, he will give you a deal you can't resist, and you'll have to leave in a brand new VW... 10/10.
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Testimonial Star Rating - 208248
by Bob S. - 9/16/2016
Great group of people here. A real team created a buying experience that was very pleasurable. They will see me again and very soon.
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Testimonial Star Rating - 208249
by Jane A. - 9/16/2016
Yesterday I took my Jetta to Hawk Volkswagen in Joliet. I hate taking my car in for any kind of service due to the fact I never understand the paperwork or the car language they use. Tony was my service advisor, and I must say he was very patient with me. I had a million questions he was patient and answered every one. He made sure I understood everything I needed. He also gave my car a nice wash. Thanks Tony! I would highly recommend taking your Volkswagen there!
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Testimonial Star Rating - 208250
by Mark B. - 9/14/2016
Had a great experience here. Came in for routine maintenance and was in and out in no time. Tony in the Service Department was very professional and explained exactly what my car may need done in the future, but under no pressure for a quick sale. He also kept me informed as to how my service was going. I would recommend Hawk VW and Tony in the service department to anyone. Thanks Hawk VW!!!
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Testimonial Star Rating - 208253
by David C. - 9/13/2016
Tony was great to deal with as long as I own my Vw he's the one I'm going to deal with great service
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Testimonial Star Rating - 208252
by John M. - 9/13/2016
Had a great experience servicing my GTI at Hawk Vw. I want to give a shout out to Tony Tiedt in the service department. He helped get my GTI back on the road at a fraction of what the other dealers in the area were quoting me, and had an exceptional turn around time. Tony provided me with a loaner vehicle while my repairs were being performed and even had the car cleaned up after the repairs were done. As a first time customer, Tony sold me on being a lifetime customer as long as I have my GTI. Great service team, great experience, will definitely be back for each visit. Thanks again!
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Testimonial Star Rating - 208251
by Carol C. - 9/13/2016
I was very pleased with Tony in the service department. Very professional, courteous & easy to talk to!
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Testimonial Star Rating - 208254
by Kate S. - 9/12/2016
I recently got my new Jetta serviced and was dealing with Tony. Never had a better experience at a dealership service department! He was helpful, super nice, and very knowledgeable about my Jetta and the service I was getting done to it. He made the experience smooth and pain free. I would recommend him and this dealership to any fellow VW owners!
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Testimonial Star Rating - 198824
by Melissa Brooks - 9/3/2016
My husband and I went to this dealership today. Our salesperson was Lucas. He was very personable and very knowledgable about the cars. I would highly recommend using him to anyone. Damian was the Sales Manager and he and Lucas worked with us to get the car we wanted in our budget. Sherry was our Finance Rep she was also fantastic to work with. These guys made the whole process smooth and we were out the door in 2 hours. Great experience.
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Testimonial Star Rating - 195253
by Alex Del Monaco - 8/24/2016
Thank you Fernando for helping me find my new Jetta! The dealership I bought my old car from took over three hours to get the process completed. This dealership had me in and out in an hour and a half. Everyone was a model of professionalism and made the process smooth and easy! Will certainly recommend this dealership to all of my friends and family!
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Testimonial Star Rating - 195259
by Kristopher Kuper - 8/23/2016
Excellent service, not pushy, straight and transparent process. Sticker price matched KBB fair market as well as True Car. Nothing negative.
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Testimonial Star Rating - 195254
by Amy Gierden - 8/22/2016
Lukas Rimas is an amazing sales consultant! I would definitely recommend him. He was very helpfully and patient when deciding our car choice. Hawk VW is a great place to buy a car.
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Testimonial Star Rating - 209104
by Lisa Juraszek - 8/20/2016
I used to deal with D'Arcy VW in the past (and they were great). I've been stopping by the Hawk dealership for the past year, just to see what was on the lot. I've dealt with the nicest, sweetest salesperson, Bassam. He went on test drives with me and answered questions, and never once did I feel pressured. Today I happened to pop in, and had another conversation with him. He went above and beyond and I love his commitment to customer service! Thank YOU, Bassam!!! :)
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Testimonial Star Rating - 208255
by Brad F. - 8/18/2016
Being in management, sales and customer service myself, I am always looking for quality sales associates. I was very impressed upon meeting Fernando Pizano with Hawk Volkswagon on Jefferson street in Joliet. Friendly, informative and not the "typical pushy salesman". I was looking to purchase a Jeep Wrangler, and Fernando showed me what he had and then offered to show me another option more suitable to me needs. I drove a clean as a whistle Jeep Grand Cherokee Laredo. Beautiful vehicle! Very happy with it and the entire shopping experience was awesome. I looked and decided to think it over and I came back for a second look the next day. Fernando was just as friendly as the day before. He even told me if you would be more comfortable, take the Jeep home and think about it. Drive it, get a feel for it. I did just that. Fernando even came in on his day off to take care of me! Great service, and the sales manager Dave was equally accommodating. Great people to deal with and I will buy from Fernando again! The office manager was also just as great to deal with. Very fast, efficient and detailed! This dealership is like a VERY WELL OILED MACHINE! Thank you guys again for making my buying experience so enjoyable! Brad Ferguson Joliet,IL.
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Testimonial Star Rating - 195222
by Nate Shock - 7/30/2016
Just bought my new GTI from these guys. They went above and beyond to get the deal done in a complex situation. Awesome service!
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Testimonial Star Rating - 195251
by John Taylor - 7/26/2016
We've bought many cars over the years, our purchase with Hawk VW was easily the best. Our sales person Fernando was very professional and knowledgeable, we highly recommend him. He went above and beyond to make sure we were completely satisfied. Everyone from the sales manager Dave to Sherry in the finance office provided a positive experience. The service department is great, too. These are very nice people to do business with, they've made car buying a pleasure. We traveled from Indiana and would do it again, we'll be taking our vehicles here for service.
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Testimonial Star Rating - 208239
by John T. - 7/12/2016
If you need a car, Fernando is the man you need to see, knowledgable, professional, a good salesperson. Nobody likes buying cars at dealers anymore, this dealer has changed that (no games). We drove there from Indiana to find the right car at the right price. Dave the sales manager was very helpful making sure we were happy, Sherry in the finance department was also very helpful and kind. They made our car buying experience a pleasure, and we can recommend them highly. They know how to keep the customer happy, and get the job done.
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Testimonial Star Rating - 208240
by Maryn E. - 7/1/2016
I was impressed with every aspect of my experience, especially Stephanie who worked with us for hours to help us get the best vehicle at an affordable price. I went in with a very vague idea of what we wanted. Stephanie narrowed down the best options for us based on our wants, and our budget. She got me in a brand new vehicle when I expected used to be our only options. I never felt pressured to buy at anytime. The entire staff was very engaging and made for a relaxed environment. I typically loathe the car buying experience and find it stressful, but Stephanie and the rest of the staff made it feel anything but. I would definitely recommend Hawk to anyone! And on top of the great experience they provide a clean, modern dealership. Thank You so much Stephanie and Hawk Volkswagen!
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Testimonial Star Rating - 208256
by Rachel B. - 6/30/2016
Hawk Volkswagon in Joliet is one of the best dealers I have ever been too. Tony in the Service Department was so helpful and courteous. Their prices were reasonable and not eye gouging like most dealers. Their knowledge of my Volkswagon was outstanding. There was no extreme pressure or condescending talk like I get a most dealers (being a woman). The service was fast and they kept me posted on the progress. I recommend anyone with a Volkswagon to use the Hawk Service Department!
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Testimonial Star Rating - 208237
by Wayne Z. - 6/10/2016
Hawk VW flys miles above all other VW dealers in the state of Illinois!!! When we arrived at the dealership we were greeted in the parking lot and welcomed to the dealership. We sat down with Lucas who was filling in for Bassam A. Lucas was fully informed about the conversations we had online with Bassam about the car we wanted and the price we wanted to pay. The price that was negotiated online was the same price at the dealership. They also took our Acura in trade. They met the Carmax offer we had obtained without hesitation. That's right an easy negotiation online and at the dealership. There were no surprises anywhere in the process. There was no pressure anywhere in the process. Everyone we met in the dealership did everything they could to make it a fantastic buying experience. This was by far my best experience buying a car in my life. If you are looking to buy a new VW you should fly by all others and deal with the great team at Hawk VW. Thanks Hawk team!
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Testimonial Star Rating - 213419
by A Walijeski - 6/9/2016
I had an old car and needed something new, and came to hawk. Everyone there was so kind and helpful, but mostly Lukas, my salesman. I've never purchased a car from a dealership and was weary about it, but he was so relatable, honest, and genuine. His help and knowledge surpassed what I expected. Overall something I thought would be a scary endeavor turned out to be an easy, fantastic experience.
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Testimonial Star Rating - 195260
by Sebastian Chodorowicz - 5/27/2016
See Lukas!! He was super knowledgeable about the whole VW line. Took the time to help answer all my questions. Will definitely be back.
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Testimonial Star Rating - 208238
by Tom H. - 5/27/2016
Great deal on a great car! We went in yesterday looking for a new car for my daughter. We had just gotten out of the car when we were politely greeted by Lukas on of the salesmen. After getting an idea of what we were looking for and our price range he asked about any other requirements or preferences. He was very professional. Within ten minutes we were off on a test drive of a 2016 Jetta TSi. We really liked it so we went inside for the tough part (usually). Lukas offered us beverages and we started discussing financial details, what we wanted to put down and what our target was for payments. He then brought in Sales Manager Dave. No high pressure techniques, all discussion out in the open and we went back and forth a little bit to try to find an option that would meet our needs for both down payment and monthly installments looking at both buying or leasing. We couldn't quite reach a perfect number on the spot and needed to think about it and check availability of a small addition to down payment to get the monthly installments where we wanted. They thanked us for our time, gave us info and we left with their cards in hand. Lukas called me next day to check in and see if we had made any decisions and asked if there was any feedback from previous day. We ended up going back and getting lease that next night. Then for the paperwork. Working with the business manager Sherry, I must say this was the most efficient and smoothest signing session I've ever been too. And while going thru the items we even found one thing that needed to be corrected and it was fixed on the spot, very thorough to ensure no errors but didn't get stuck for hours. All in all a great experience and I'd wholeheartedly recommend this dealership to anyone. And they have some great deals over the Memorial Day weekend!!
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Testimonial Star Rating - 195275
by Nick Raebig - 5/27/2016
Darcy Buick Gmc 2016
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Testimonial Star Rating - 1034015
by Aric W - 5/16/2016
Can't say enough about what a good dealership this is. Lukas is the one to talk to if you're looking for a new or used VW he will take care of you. Also the service department here is well above any dealership service department I've ever dealt with before.
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Testimonial Star Rating - 208309
by Rick Diaz - 4/29/2016
Very friendly and helpful both salesmen and sales manager.
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Testimonial Star Rating - 195262
by Philip Eterno - 4/27/2016
These guys do an amazing job, from selecting the right car to delivering it. They took the time to explain all of the options to my son and sent him on his way. A great dealership to buy from. We’ll be back.
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Testimonial Star Rating - 195261
by Peter Sus - 2/27/2016
Talk to Lukas, he gave me the best deal on my Passat. No other dealer in the Chicagoland area could even come close.
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Testimonial Star Rating - 208242
by Annie V. - 11/20/2015
My fiance and I made the 40 mile trek from downtown Chicago to buy a new Golf and it was absolutely worth it. We came because of their huge inventory and were not disappointed. Not only did I get the best quote out of all the dealerships within a 75 mile radius, the service was outstanding. Our salesman Bassam and the manager Damien were honest, knowledgeable and not pushy. Also a shout out to the finance person (Sherry I think?) who was extremely helpful and went out of her way to give our young couple some valuable personal finance advice. They set the bar VERY high for other dealers.
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Testimonial Star Rating - 208257
by Marty M. - 11/12/2015
Went to Hawk Volkswagen in Joliet for the first time to get some service work done. Service department was fantastic. Communicated what they found and let me know an ETA for the work to be done. I'll buy my next Volkswagen from Hawk VW in Joliet. Tony Tiedt the service advisor made it a pleasant overall experience. They even vacuumed my car and topped off the fluids. 5 stars!
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Testimonial Star Rating - 195263
by Sisco Perez - 10/30/2015
Was looking for a new VW and didn't kno to much about them till I met my salesman Lukas Rimas. He was very knowledgeable about every car and helped me narrow it down to the car that fit me and my needs best! plus the staff there was very friendly and made me feel right at home! I highly recommend HAWK VW to anyone looking for a new VW!
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Testimonial Star Rating - 195265
by Mark Dziadkowiec - 10/30/2015
GO SEE LUKAS !!! He is very knowledgeable on his VW products. I've been a VW enthusiast for years but he even taught me things I didn't know. Great Dealership with a staff !!!
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Testimonial Star Rating - 195227
by Nikki Braley - 10/28/2015
I can not say enough good thing about this car dealer ship. My boyfriend bought a car from here a month ago and we had our two girls with us at the time we bought the car. Our oldest who is only four has leukemia and is going through intense Chemo Therapy so she was not feeling well. The staff helped keep her happy and entertained while we filled out paper work. The gentlemen who sold us the car asked when her birthday was so we told him and he told his coworkers and boss after we left about our daughter. Today is her Birthday and the staff at the Car dealer ship came over and surprised my daughter with a brand new bed, Frozen Bed set, balloons, Cake and a check that will help us tremendously with My daughters medical expenses. They truly went above and beyond and I can not thank them all enough I have so much love for each and every single one of them.
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Testimonial Star Rating - 195229
by Len Hedrick - 10/22/2015
The people who work there are cool they go out of there way to help you. Real nice to have a place that works with you and treat you with respect.
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Testimonial Star Rating - 240953
by Jan Jan - 10/20/2015
Luke rimas best salesman I ever dealt with. Great atmosphere and the salesman are not pushy.
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Testimonial Star Rating - 195231
by Bogdan Bryjak - 10/20/2015
Lukas Rimas is the guys to see. He is very helpful and knowledgeable.
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Testimonial Star Rating - 195232
by Tom Gerencir - 9/23/2015
We have bought twice there, A++ Will not hesitate to go back in the future. The vehicles are great and the people there are awsome. If your looking a VW go to Hawk first you will save money and time cause you will not have to look any further.
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Testimonial Star Rating - 195271
by William Zacharias - 8/26/2015
Darcy fixed the Golf and saved me money, suggesting a different route in applying the fixes. This was the best service visit we have had at Darcy in 5 years. Thank you for going the extra mile. Thanks, The Zacharias Family
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Testimonial Star Rating - 195267
by Mike Watkins - 8/26/2015
My wife's 2006 New Beetle manual transmission was very hard to downshift and getting worse at upshifting. Fernando and the guys thought that it was the syncros needing replacement. We decided to bite the bullet and have it repaired. Fernando called me after they were able to tear into it and said that they found that the transmission was fine and the problem was with the clutch. They repaired it in very short order and the car now shifts beautifully. Fernando and the service guys were great to deal with and did a great job. Mike Watkins
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Testimonial Star Rating - 195233
by Stephanie Coffey - 8/2/2015
April Anderson was so fantastic and made our experience a ten! I'd recommend her and hawk VW to anyone!
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Testimonial Star Rating - 195234
by Jean Perle - 6/7/2015
What a wonderful experience! What a wonderful car! I casually looked at the Passat one day....and voila....drove it home the next! Rashard, April, and Robert made the experience so easy...no pressure....and worked with me to get a win-win situation. An amazing find after my purchase is that they will wash and vacuum my car whenever I would like.....
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Testimonial Star Rating - 208241
by Nick S. - 5/26/2015
It was my first time taking my current Volkswagen Jetta to Hawk Volkswagen and I had an amazing experience! A special shout out to Tony Tiedt who was my service consultant ..I just wanted to express my gratitude and appreciation for being such a great help to me today. You truly went above and beyond your call of duty today and Hawk Volkswagen is lucky to have you as one of their service consultants! I have always owned Volkswagen's and your outstanding customer service today exemplifies why I continue to stay loyal to the brand. Your delivery and execution of customer service today was second to none! Thanks again! (My next VW purchase most likely will be from Hawk...and they have you to thank for that ) This dealership and especially Tony are a true representation of the quality & customer care one would expect to receive from Volkswagen! Keep up the great work VW!
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Testimonial Star Rating - 195235
by Ron Nelson - 5/9/2015
April, shahbaz and rashard made the car buying process simple. April was extremely helpful, and the reason I drove to this particular dealership. If you value customer service, this is where you want to be. Ask for one of these three and you'll be taken care of!
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Testimonial Star Rating - 208243
by D S. - 4/26/2015
I can't speak highly enough of Hawk VW, and especially April Andresen. When My daughters car got t-boned by some idiot running a red light (thank god she was safe - that car did it's job), I set out on a journey to find a good low mileage vehicle for her to drive. Hawk has an amazing inventory of only the highest quality, "special - they wholesale the rest" used vehicles. Far and away, Hawk had a car for me that stood well above the herd for overall value (in my case a 2011 Mini Cooper with 25K miles in excellent condition). April made my buying experience spectacular. I am an incredibly particular fellow when it comes to buying a used car (crawl under every nook and cranny with a flashlight, ask a million questions), and April cheerily answered my every question, never for a moment was she that "pushy sales-person", and she was happy to spend the time I needed. April (and the shop guys) happily put the car on a lift for me when I asked and let me spend all the time I needed so I could go over it with a fine-toothed comb, and she seemed genuinely interested to explore it with me, April is a joy to work with and a complete breath of fresh air in the dealer market. Very knowledgeable about cars too, and you can tell she is a "Car-Gal". Damian was a pleasure to work with as well, and knows the value of the high quality used cars they keep on the lot. Overall I can not speak highly enough of my time at Hawk. They made me feel like family, and I'm just sorry that it is too far away from me (~ :45 mins) to bring the new (to us) 2011 Mini Cooper in on a regular basis for service as I feel they would be great choice.
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Testimonial Star Rating - 195236
by Dave Schur - 4/26/2015
I can’r speak highly enough of Hawk VW, and especially April Andresen. When My daughters car got t-boned by some idiot running a red light (thank god she was safe - that car did it’s job), I set out on a journey to find a good low mileage vehicle for her to drive. Hawk has an amazing inventory of only the highest quality, “special - they wholesale the rest” used vehicles. Far and away, Hawk had a car for me that stood well above the herd for overall value (in my case a 2011 Mini Cooper with 25K miles in excellent condition). April made my buying experience spectacular. I am an incredibly particular fellow when it comes to buying a used car (crawl under every nook and cranny with a flashlight, ask a million questions), and April cheerily answered my every question, never for a moment was she that “pushy sales-person”, and she was happy to spend the time I needed. April (and the shop guys) happily put the car on a lift for me when I asked and let me spend all the time I needed so I could go over it with a fine-toothed comb, and she seemed genuinely interested to explore it with me, April is a joy to work with and a complete breath of fresh air in the dealer market. Very knowledgeable about cars too, and you can tell she is a “Car-Gal”. Damian was a pleasure to work with as well, and knows the value of the high quality used cars they keep on the lot. Overall I can not speak highly enough of my time at Hawk. They made me feel like family, and I’m just sorry that it is too far away from me (~ :45 mins) to bring the new (to us) 2011 Mini Cooper in on a regular basis for service as I feel they would be great choice.
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Testimonial Star Rating - 208258
by Bertha P. - 4/21/2015
I had been looking for a car for my 18 yr old son for the past year. We had him search the CarMax website to see if there was anything that piqued his interest and there was only one...a VW Golf, but we had to wait to have it transferred, which would take a few days. In the meantime, we headed over to Hawk to see if they had the same car so that we could test drive it. We were greeted by Teddy in the lot. He began to show us to the cars in the lot, when my husband happened to notice a 2006 Acura RSX in the lot (which happened to be my son's dream car!). I took some photos and sent to my son, and immediately, he was sold. We weren't sure if the car was in our price range, but it ended being right in there. We ended up purchasing that car on the spot. Teddy then introduced us to Shahbaz (the sales manager) and started the credit approval process. They made the experience pleasant and enjoyable and I would wholeheartedly recommend Hawk to anyone looking for a new or used car. For a no-nonsense car-buying experience, call the guys at Hawk, they're great!
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Testimonial Star Rating - 208259
by Eric P. - 4/15/2015
I searched everywhere to find the car I wanted at the right price and the right dealer and salesperson to help me with the deal. From the moment I contacted April via email at Hawk VW in Joliet, I knew I had found the right place. So much so that I traveled from Central Arkansas to Chicagoland to finalize the purchase. April answered every question and attended to all of the details prior to my arrival and has since followed-up several times after the sale. A quick look at my new TDI Jetta, a hassle-free 10 minute finance office visit, and I was out the door. I probably sent out 50 inquiries to other VW dealers. April was the only one who responded with the professionalism I expected. I only wish they were closer to my home so I could take advantage of their service department. I highly recommend giving April a call when purchasing your next VW. We couldn't be happier with our purchasing decision or the service we received at Hawk Volkswagen.
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Testimonial Star Rating - 195237
by Kelley Graves - 4/3/2015
I had a wonderful experience here! They took great care of me and gave me a great deal on my trade in! Ask for April, she is wonderful!
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Testimonial Star Rating - 293347
by John Searchman - 3/23/2015
Great Experience. Good pricing and friendly staff.
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Testimonial Star Rating - 195247
by Mark Dziadkowiec - 12/17/2014
Great people to do business with ! Highly recommend !!
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Testimonial Star Rating - 195269
by Jacki Gross - 8/26/2014
Best VW Service Center experience. After some disappointment at 'other' VW dealers, and with a costly issue, I wasn't expecting our visit to be pleasant - but we left VERY happy! Even after warranty expired, they did everything possible to help us at the lowest cost. Definitely won our future business!
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Testimonial Star Rating - 195272
by Sherryl C - 8/26/2013
Was dreading buying a vehicle because of hard sells in the past. Met with Lauren immediately upon arrival at the dealership and she was the total opposite of what I had expected. Lauren was friendly, low-key, no hard sell. Asked me some specific questions to tailor my car buying needs. She helped me compare the pros and cons of specific vehicles and even stayed past her shift to go through everything on the car that I purchased. I ended up buying a vehicle that I hadn't considered purchasing before my visit to the dealership and I could not be happier with my purchase! The finance department was awesome also! I went in with financing arranged and they were able to beat my financing by a little bit. She also followed up several times to make sure I didn't have any questions or concerns. I am soooooo happy with the car I purchased that I have already referred multiple people to D'Arcy. I STRONGLY ENCOURAGE you to try them out for your next buying experience. I will DEFINITELY be buying future vehicles from them.
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Testimonial Star Rating - 195268
by Bill Garland - 8/26/2013
HOLY SMOKES do I love these guys! Buying a car is typically a real pain in the rear. While shopping for a new car at this VW store I felt like I was in an Apple store. Everything is bright and open and all of the people had smiles on their faces. The sales people are there to help, not sell you. We drove many cars and had a great time doing it. Our saleswomen Lauren was a huge help with the entire process. Get this, we worked out number once I landed on a specific car and it turned out they had under calculated. Low and behold, THEY HONORED THEIR WORD! :) The next day I had a special ordered vehicle there and ready to go! I couldn't be happier with my new Golf R. Same goes for the staff at Darcy VW. Special thanks to Nick, Lauren and Gill! You guys bent over backwards for me and it's appreciated!
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Testimonial Star Rating - 195274
by James Scott - 8/26/2013
During our search for a new car, my wife and I visited several dealerships and drove several cars. We ended up at D'Arcy VW in Joliet. During one of our visits, we met Martin V. I was at the point in my search where I had narrowed the choice down and was ready to test drive one of my choices. Martin went with us during our test drive of a new Jetta Sportwagen TDi. We headed out on the highway, which is where I needed the car to excel, as my round-trip commute is just short of 100 miles. My wife and I found Martin to be easy to talk with, as well as very knowledgeable about his chosen product. That ride decided both our automobile purchase and our dealership choice. When we went in to purchase the Sportwagen, we were both expecting the normal fight that we had experienced at all of our prior automobile purchases. We were pleasantly surprised. I told them where we needed to be from a monetary point of view and they met it. The closing was just as easy as the rest of the process. Yes, it took a while to fill out the paperwork, but there was absolutely no pressure to commit to anything unwanted. To say we are both pleased with our experience so far with D’Arcy VW is an understatement. We have been to the service department a couple times and are pleased with how that aspect is handled, as well. Purchasing our new VW Sportwagen TDi at D'Arcy VW was the best experience my wife and I have had purchasing a car, used or new.
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Testimonial Star Rating - 195273
by Amelia Kleymann - 8/26/2013
My vehicle purchase was a true pleasure. Working together with Martin, I was able to find a vehicle that was a perfect fit for me. Detail oriented and well educated salesman with excellent communication skills, Martin seemed to care more about me than my purchase, and that's not been typical in my auto purchase history. I enjoyed spending time at the dealership and Martin took great care of me. From information to negotiations to the sale, Martin was professional and personable. Not once did I feel pressured or hounded. I was also able to work with Tom Sellars for the "tough" negotiations - and by tough - I mean EASY. Tom was straightforward, used plain speak and gave me the best price for my purchase and amount on my trade. Adding to my excellent interactions with Martin and Tom, I worked with Phil Gomez during financing. Phil was relentless in finding me the right financing, even calling me the week after my purchase with good news that he had found me a lower interest rate loan! I highly recommend Martin and the team at D'Arcy Volkswagen. I plan to be a D'Arcy customer for life and eagerly refer everyone I know to the dealership.
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Testimonial Star Rating - 195432
by bill.garland - 1/10/2013
HOLY SMOKES do I love these guys! Buying a car is typically a real pain in the rear. While shopping for a new car at this VW store I felt like I was in an Apple store. Everything is bright and open and all of the people had smiles on their faces. The sales people are there to help, not sell you. We drove many cars and had a great time doing it. Our saleswomen Lauren was a huge help with the entire process. Get this, we worked out number once I landed on a specific car and it turned out they had under calculated. Low and behold, THEY HONORED THEIR WORD! :) The next day I had a special ordered vehicle there and ready to go! I couldn't be happier with my new Golf R. Same goes for the staff at Darcy VW. Special thanks to Nick, Lauren and Gill! You guys bent over backwards for me and it's appreciated!
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Star Rating - 5 by 132 raters [Show +]
Star Rating - 4 by 10 raters [Show +]